Value-Added Benefits

Employee Assistance Program

EAP Solutions provides employers with a comprehensive program that enhances workplace productivity, health, and wellness. Through UPMC Health Plan Small Business Advantage, EAP Solutions provides members with 24/7 access to counselors skilled in services ranging from personal coaching and counseling to management consultation and training, crisis intervention, and workplace wellness.

Health Management

Our health management programs, first introduced in 1999, serve members with chronic conditions such as respiratory problems, diabetes, low back pain, and heart disease. Our programs take into account not only medical conditions but also lifestyle factors that affect health status. By following recommended treatment guidelines for their
illness, as well as changing behaviors that may contribute to poor health, members can significantly improve their health.

Coordination of Complex Conditions

Our case management staff is dedicated to removing barriers to care for members who suffer from multiple illnesses or complex conditions. Case managers assist members by acting as advocates and coordinating clinical care and community resources.

MyHealth Advice Line

UPMC Health Plan's MyHealth Advice Line is available 24/7 to provide members with health
care advice. When a member calls to discuss a specific health issue, experienced registered nurses are available to provide prompt and efficient service.