Value-Added Benefits

Dedicated Account Management

Easy administration and accessibility to UPMC Health Plan are key components of our service excellence. Answers to client questions are only a phone call away. From initial enrollment to renewal assistance, your designated account manager will work closely with your broker (if applicable), using a consultative approach to administer your account and resolve any issues that may occur.

Your designated UPMC Health Plan account manager will work collaboratively and proactively with you and your broker at initial implementation and throughout the year to:

• Coordinate account implementation
• Participate in open enrollment presentations
• Provide assistance with issues management and resolution
• Ensure successful plan administration
• Provide education on new products and services

Dedicated Member Services

A team of member service representatives specializing in addressing the unique needs of
small businesses is available to assist you and your employees with questions. Additionally, each of your employees who selects UPMC Health Plan will receive a welcome call and a follow-up informational call from a member service representative. This team of
representatives is available for your employees when they have specific questions regarding their benefits and coverage. It’s an approach that provides a familiar voice and a representative who knows your employee’s concerns and issues.