UPMC Health Plan Ranked Highest in Member Satisfaction
UPMC Health Plan earned the award for “Highest Member Satisfaction among Commercial Health Plans in Pennsylvania” in 2011, according to a study on member experience by J.D. Power and Associates, a global marketing information company that represents the voice of the customer.
The Health Plan ranked above 10 other health insurers in the highly competitive Pennsylvania region. The measurement factors included information and communication, approval processes, provider choice, customer service, and three others.
Read the Health Plan’s official press release here.
UPMC Health Plan received the highest numerical score among commercial health plans in Pennsylvania in the proprietary J.D. Power and Associates 2011 U.S. Member Health Insurance Plan StudySM. Study based on 33,039 total member responses, measuring 11 plans in the Pennsylvania-Delaware Region (excludes Medicare and Medicaid). Proprietary study results are based on experiences and perceptions of members surveyed December 2010-January 2011. Your experiences may vary. Visit jdpower.com.
“Excellent” Accreditation from NCQA
UPMC Health Plan maintains an “Excellent” accreditation—the highest available—from the National Committee for Quality Assurance (NCQA) for its commercial HMO and point-of-service plan, its Medicaid HMO, and its Medicare HMO and PPO products. The NCQA also awarded UPMC Health Plan its prestigious “Recognizing Innovation in Multicultural Health Care Award.”
MyHealth Program Wins National Recognition
UPMC Health Plan and UPMC earned Platinum level recognition—in both 2009 and 2010—from the National Business Group on Health (NBGH) for the MyHealth program. This innovative program creates a culture of health throughout the workplace and encourages employees and their families to actively manage their health by taking steps to lead a healthier lifestyle and to optimally manage any health conditions.