UPMC Health Plan: Health & Wellness
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Survey Says! Providers give Health Plan top marks

A recent survey of more than 435 doctors shows that physicians continue to give UPMC Health Plan top ratings, compared to other health plans.

In the essential areas of customer service, provider relations, utilization management, and quality management, the Health Plan received positive ratings.

The survey, conducted by The Myers Group, a nationally recognized survey research firm, indicated strong physician support — 92.4 percent of respondents said they would recommend UPMC Health Plan to patients insured by other managed care plans.

The Myers Group conducted the survey from September through December 2006.

Provider Survey Satisfaction Rating
Question UPMC Health Plan Other Plans
Pocess of obtaining member information
91.0
86.5
Delays in care while awaiting approval
75.9
60.8
Difficulty obtaining care for patients
76.7
65.0
Responsiveness of provider relations
86.4
79.0
Ability to exercise independent medical judgement
77.5
67.2
Quality of primary care providers
88.4
87.9
Quality of specialists
91.6
88.6
Process of obtaining pre-certification information
75.3
64.0
Assistance with high-risk patients
58.9
50.3
Facilitation of patient clinical care
75.2
68.7
Encouragement pf prevention and wellness
73.4
67.5
Timeliness of claims processing
77.8
71.6
Reimbursement rates
61.4
56.9
Overall satisfaction
88.2
79.9

Source: The Myers Group