Letter from the President and CEO

What do you value?

Good health? Quality of life? Peace of mind? Affordable solutions? How about having the ability to provide all these benefits?

For many people, 2009 came with unprecedented challenges. As a result, we challenged ourselves at UPMC Insurance Services Division to provide our customers with unprecedented value.

For example, consider the value that comes with having choices. UPMC Health Plan members can choose from over 125 hospitals, more than 11,500 doctors, over 14,200 total clinicians, including doctors, and nearly 40,000 independent pharmacies. And consider the value to our Medicare members, who receive affordable options and personalized concierge service.

There’s also value in living well. That’s why we added new worksite programs like “Coach on Call,” which gives members immediate access to assistance from a health coach. And our MyHealth wellness programs help members and their families manage their stress, weight, and nutrition as well as quit smoking. Because the disease that’s easiest to treat is the one you never get.

And there’s value in informed consumers. Members can call their concierge or use our online tools. With our wide range of web tools, members can refill prescriptions, track their health, find a doctor, or chat live online with a representative — all from the comfort of wherever they choose.

In this report, you’ll find information on all our health insurance options, including UPMC Health Plan, UPMC for Life Medicare plans, and UPMC for You Medical Assistance. You‘ll see how we’re improving the region through services like our Community Care Behavioral Health. And you’ll learn how we’re helping organizations with programs like UPMC Work Partners. Throughout it all, there’s one common thread — providing members with real value.