UPMC Health Plan: Health & Wellness
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New Member Advocate Program

MyHealth Record

When you have an advocate, you’ve got someone on your side — someone who can offer you support and assistance. As members of UPMC Health Plan, your employees now have a Member Advocate — a personal contact they can call when they need help understanding their coverage.

The UPMC Health Plan Member Advocate Program is free to all members. Health Plan Member Advocates are advisors who can help your employees when they need to make important decisions about their medical, vision, dental, or pharmacy benefits. These personal advocates also serve as links to other UPMC Health Plan staff, such as health coaches and care managers.

A Member Advocate will contact members by phone to welcome them to the program. The advocate will also call them from time to time to let them know about benefit enhancements and to provide preventive care reminders.

Members can also call and speak to their Member Advocate about any topic relating to their coverage. To contact a Member Advocate or learn more about our Member Advocate Program, your employees can call Member Services at 1-888-876-2756.