Careers at UPMC Health Plan
Thank you for considering employment with UPMC Health Plan. Our experienced and diverse employees have been key to our growth and have helped us earn high member satisfaction ratings. As you may soon discover, the Health Plan is a fast—paced, complex environment — and an exciting place to work.
Learn more about working for UPMC Health Plan below:
UPMC will redefine traditional models of health care by becoming a truly integrated, self-regulating health care system, utilizing evidence-based medicine to produce superb clinical outcomes. The organization will be recognized nationally and internationally as a top-tier academic center for research and clinical excellence, while remaining firmly rooted in the local community as a responsible corporate citizen and an integral part of Western Pennsylvania.
To improve the health of our members by offering innovative products, cost effective solutions, and service excellence. We will accomplish this through our unique partnerships with our health system, our members, the community providers, and our purchasers.
Partnership — We believe Positive Partnerships and Teamwork Improve Results.
Respect — We treat others as we want to be treated.
Integrity — We do what is right.
Innovation — We create products and services for current and future success.
Development — We invest in our staff members' continued growth and satisfaction.
Excellence — We strive for "Best-in-Class" practices and outcomes.
UPMC Health Plan is a growing organization in which each staff member contributes to the quality of service provided to our members. Our clients, members, and providers expect not only excellence in service, but also in the way that service is provided.
We are in the business of serving people. We strive to be sensitive to the needs and expectations of our customers as well as our coworkers. Our goal is to provide exceptional service that encourages customers to return. Because customers might not understand our procedures, we are responsible for assisting them with the same respect that we expect from our coworkers.
UPMC Health Plan expects every staff member to:
- Answer all questions politely. Remember that even though you hear the same question dozens of times, it may be the first time that a particular individual has asked that question.
- Maintain confidentiality and sensitivity at all times. Do not discuss a client, member, and/or provider unless you are involved in the case. Never hold confidential discussions in a public area. Your office cubicle is considered a public area
No matter what job we do — whether we serve our customers or one another — each of us plays a part in forming positive, lasting impressions. We each have the responsibility to offer creative and productive ideas for change that will allow us to better serve our clients, our members, our providers, and each other. Your career and ultimate success depend on maintaining quality service and striving for excellence together in an atmosphere of mutual trust and cooperation.
Every staff member is required to attend several orientation programs at times during your first several months of employment.
Orientation acquaints new staff members with the philosophies, organizational structure, and policies of the University of Pittsburgh Medical Center (UPMC) in general, and of UPMC Health Plan, in particular. Orientation also assists you in enrolling in the benefits programs, and gives you an opportunity to ask questions about your benefits and learn more about UPMC Health Plan procedures. Attendance at all orientation programs is required so that you understand these important guidelines and procedures and ensure your successful transition to employment with UPMC Health Plan.
The following is a list of some of the benefits available at UPMC Health Plan.
- Health and vision benefits
- Dental benefits
- Tuition assistance, including dependent tuition assistance
- Paid time off
- Short-term disability
- Long-term disability
- Basic life/AD&D insurance
- Flexible spending accounts
- Retirement account
Please follow the link below to view UPMC Health Plan benefits in greater detail.