Behavioral health site offers information

Information about your behavioral health benefits is now available online. UPMC Health Plan Behavioral Health Services manages the behavioral health benefits for UPMC for Life HMO, HMO Rx, PPO, and PPO Rx enhanced members.The UPMC Health Plan Behavioral Health Services website contains information about a variety of topics. Select the “UPMC for Life Medicare Members” link at www.ccbh.com to find out about:

• The goals, processes, and outcomes of our behavioral health services Quality Improvement Program
  
• The policy prohibiting financial incentives for staff members who make decisions about whether behavioral health care services will be paid for by UPMC for Life
  
• Confidentiality and privacy policies
  
• The toll-free number to contact staff if you have questions about the utilization management process
  
• The external appeals process for utilization management decisions
  
• Efforts to collect information about member safety and actions taken to improve member safety
  
• Efforts to measure and improve coordination of care for our members

If you would like this information in printed form, call UPMC Health Plan Behavioral Health Services at 1-888-251-0083. TTY users should call 1-877-877-3580. Representatives are available Monday through Friday from 8 a.m. to 5 p.m.