UPMC Health Plan: Health & Wellness
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Contact us through our new, secure Member Message Center

 

Members can easily communicate with us without ever having to pick up a phone. UPMC Health Plan’s new Member Message Center, which launched earlier this year, offers members a secure, safe, and easy way to ask questions about their benefits and care and our services and programs.

Members can log in to MyHealth OnLine and click on their Inbox to send a question. An automatic response notifies members that their message is being processed. Within one business day, a Health Plan representative personally responds to the inquiry through the Message Center. This secure communication ensures personal health information remains private and secure. 

If you need help using this new feature, call our Web Support line at 1-800-937-0438.

To access the Member Message Center:

  • Go to www.upmchealthplan.com.
  • Login under “Secure Login.”
  • Under “Message Center,” click on your “Inbox.”
  • Once in your Inbox, click on “Compose a New Message” and select the most appropriate category for your question.