Quality is our concern

At UPMC Health Plan, the quality of health care our members receive is very important to us. Our Quality Improvement Committee is dedicated to improving service and quality of care in addition to promoting hospital safety.
 
In 2007, UPMC Health Plan’s Quality Improvement Program had many successes. Quality of care has improved. More members were advised to stop smoking by their doctors. Care for members with respiratory conditions improved. Providers checked members who were taking medications for heart disease more often.
 
In 2008, the Health Plan will focus on improving women’s health, cardiac care, diabetes, respiratory care, and childhood and adolescent care.
 
The Health Plan’s website, upmchealthplan.com, provides links to sites that contain hospital quality and safety information. If you would like a paper copy of the website information or you would like more information about UPMC Health Plan’s Quality Improvement Program, please contact Member Services by calling 1-800-286-4242. Representatives are available Monday through Friday from
8 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m. TTY users should call toll-free at
1-800-361-2629.