Visit our Facebook page Follow upmchealthplan on Twitter Follow us on Foursquare UPMC Health Plan\'s YouTube Channel

Contact Information

We appreciate your desire to know more about UPMC Health Plan. To direct your request most efficiently, please choose the option below that best describes your area of interest.



Members and Prospective Members

Contact information:

UPMC Health Plan — Employer-sponsored plans (Commercial)
UPMC for Life — Medicare
UPMC for You — Medical Assistance
Special Needs Plans
     UPMC for You Advantage — Dually eligible for Medicare and Medical Assistance
     UPMC for Life Options — Medicare Special Needs Plan for nursing facility clinically eligible
     UPMC Community Care — Medicare Special Needs Plan for beneficiaries with qualifying chronic serious mental illness
UPMC for Kids — Children's Health Insurance Program
Member Login:

Login instructions | New User Registration | Forgot your User ID?


Chat online (via secure login) with a Member Services representative during business hours.

Monday through Friday from 7 a.m. to 7 p.m.
Saturday from 8 a.m. to 3 p.m.
Receive information and updates on Facebook and Twitter: Visit our Facebook page   Follow UPMCHealthPlan on Twitter


Providers

Contact information for our providers

Provider Login:

Login instructions | New User Registration (online application)

If you forgot your User Id or need assistance, please call our Help Desk at 1-800-937-0438. Representatives are available Monday through Friday from 8 a.m. to 5 p.m.



Employers

Contact information for employer groups

Employer Login:

Login Instructions | New User Registration

If you need assistance, please call our Help Desk at 1-800-937-0438. Representatives are available Monday through Friday from 8 a.m. to 5 p.m.



Producers

Contact information for our producers

Producer Login



Health Plan Services

UPMC Health Plan Care Management
1-866-778-6073
(TTY: 1-800-361-2629)
Hphmd@upmc.edu
Health Coaching: 1-800-807-0751
Ready to Quit (tobacco): 1-800-807-0751

Online Help
hponline@upmc.edu

Pharmacy
1-800-396-4139
Fax: 412-454-7722
Express Scripts (mail order): 1-877-787-6279
CuraScript (specialty pharmacy): 1-888-853-5525
                                                        (TTY: 1-800-955-8770)
Chartwell (specialty pharmacy): 1-800-366-6020

Behavioral Health Services
1-888-251-0083
(TTY: 1-877-877-3580)
Website: www.ccbh.com

Assist America
U.S.: 1-800-872-1414
Outside U.S.: 1-609-986-1234
Website: www.assistamerica.com

UPMC Vision Advantage
1-888-499-6914
Monday through Friday 7 a.m. to 7 p.m.
Saturday 8 a.m. to 3 p.m.
Website: www.upmchealthplan.com/vision/

UPMC Dental Advantage
1-877-648-9640
Monday through Friday 7 a.m. to 7 p.m.
Saturday 8 a.m. to 3 p.m.
Website: www.upmchealthplan.com/dental/

Complaints, Appeals & Grievances
UPMC for Life
P.O. Box 2939
Pittsburgh, PA 15230-2939
Fax: 412-454-7920

UPMC for You
P.O. Box 2939
Pittsburgh, PA 15230-2939
Fax: 412-454-7920

UPMC Health Plan
P.O. Box 2939
Pittsburgh, PA 15230-2939
Fax: 412-454-7920
UPMC for Kids
P.O. Box 2939
Pittsburgh, PA 15230-2939
Fax: 412-454-7920

UPMC for You Advantage, OR
UPMC for Life Options, OR
UPMC Community Care
P.O. Box 2939
Pittsburgh, PA 15230-2939
Fax: 412-454-7920

Visit Us

UPMC Health Plan Connect Service and Sales Centers

Century III Mall
3075 Clairton Road
West Mifflin, PA 15123

South Hills Village
301 South Hills Village
Bethel Park, PA 15241-1400

Monroeville Mall
2nd Floor/Macy’s
200 Monroeville Mall
Monroeville, PA 15146

Ross Park Mall
1000 Ross Park Mall Drive
Pittsburgh, PA 15237

The Mall at Robinson
100 Robinson Centre Drive
Pittsburgh, PA 15205

Millcreek Mall
654 Millcreek Mall
Erie, PA 16565

Hours for all locations:

  • Monday through Saturday from 10 a.m. to 9 p.m.
  • Sunday from 11 a.m. to 6 p.m.


Contact us by U.S. mail

UPMC Health Plan
U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219


Directions


View Larger Map