Contact Us

We’re here for you. Whether that means helping you understand benefits information or scheduling a doctor’s appointment, our team is just a call away.

Contact us by Phone, Email, or Mail

For all questions and inquiries, please contact us and let us know how we can help you.

Current Members

Phone: 1-888-876-2756
TTY: 1-800-361-2629
Email: members@upmc.edu
Hours:
Monday through Friday: 7 a.m. to 7 p.m. EST
Saturday: 8 a.m. to 3 p.m. EST
Interactive Voice Response:
1-866-406-8762
24 hours a day/7 days a week

Group and Individual Sales

Phone: 1-877-563-0292
Hours:
Monday through Friday: 7 a.m. to 7 p.m. EST
Saturday: 8 a.m. to 3 p.m. EST

Contact Us by Mail

UPMC Health Plan
Attn: Commercial Plans
U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219

Chat Online

Chat directly and securely in real-time with one of our helpful representatives for answers to your questions.

Chat Hours:
Monday through Friday: 7 a.m. to 7 p.m.
Saturday: 8 a.m. to 3 p.m. EST

Log In to Chat Now

Visit

Ross Park Mall: 1000 Ross Park Mall Dr, Pittsburgh, PA 15237 Hours: Mon-Sat 10 a.m. - 9 p.m., Sun 11 a.m. - 6 p.m.
Click here to get directions.

Mall at Robinson:100 Robinson Centre Dr, Pittsburgh, PA 15205 Hours: Mon-Thur 10 a.m. - 9 p.m., Fri-Sat 10 a.m. - 9:30 p.m., Sun 11 a.m. - 6 p.m.
Click here to get directions.

Millcreek Mall in Erie: Millcreek Mall, 654 Millcreek Mall, Erie, PA 16565 Hours: Mon-Thur 10 a.m. - 9 p.m., Fri-Sat 10 a.m. - 9:30 p.m., Sun 11 a.m. - 6 p.m.
Click here to get directions.

Century III Mall: 3075 Clairton Rd, West Mifflin, PA 15123 Hours: Mon-Thur 10 a.m. - 9 p.m., Fri-Sat 10 a.m. - 9:30 p.m., Sun 11 a.m. - 6 p.m.
Click here to get directions.

Contact us by Phone, Email, or Mail

For all questions and inquiries, please contact us and let us know how we can help you.

Prospective Clients

1-888-383-UPMC (8762)

Current Clients

1-800-937-0745

Contact Us by Mail

UPMC Health Plan
Attn: Commercial Plans
U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219

Sales Offices

Pittsburgh

Pittsburgh
U.S. Steel Tower
600 Grant Street
1-888-383-UPMC (8762)

Erie

109 Boston Store Place
Erie, PA 16501
1-814-833-6633
Visit Our Erie Office

Johnstown

1219 Scalp Avenue
Richland Plaza
Johnstown, PA 15904
1-814-262-8441

Contact us by Phone, Email, or Mail

Contact information regarding provider inquiries or how to join the UPMC Health Plan network is listed below.

UPMC Health Plan Provider Services

U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219

Commercial (UPMC Health Plan)

1-866-918-1595

Medical Assistance

members@upmc.edu

Provider Services

Web Support: 1-800-937-0438
Network Management Fax: 412-454-8225
Interactive Voice Response: 1-866-406-8762
Electronic Data Interchange Questions: 1-888-876-2756
UPMC Dental Advantage: 1-877-648-9609
UPMC Vision Advantage: 1-877-648-9609

Provider Appeals:
P.O. Box 2906
Pittsburgh, PA 15230-2906
Fax: 412-454-7920
Pharmacy Department: 1-800-396-4139

Medicare (UPMC for Life)

1-877-539-3080

Children's Health Insurance Program (UPMC for Kids)

1-800-650-8762

Clinical Operations Fax numbers (all lines of business):

Pre-D requests: 412-454-2057
Utilization Management Information: 412-454-2070
Ancillary: 412-454-5255
Behavioral Health: 888-249-5646

Medicare Special Needs Plans
(UPMC for You Advantage, UPMC for Life Options, UPMC Community Care)

1-800-606-8648

adultBasic Health Insurance Program (UPMC for a Healthy You)

1-866-463-1467

Provider Contact Addresses

UPMC Health Plan Provider Services
U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219

Network Development
UPMC Dental Advantage
U.S. Steel Tower, 14th Floor
600 Grant Street
Pittsburgh, PA 15219
Fax: 412-454-8225

Network Development
UPMC Vision Advantage
U.S. Steel Tower, 14th Floor
600 Grant Street
Pittsburgh, PA 15219
Fax: 412-454-8225

Claims Submission

UPMC Health Plan
(choose P.O. Box from list below)
Pittsburgh, PA 15230

Commercial, CHIP, & adultBasic: P.O. Box 2999
Medicaid: P.O. Box 2995
Medicare: P.O. Box 2997
UPMC Dental Advantage: P.O. Box 1600
UPMC Vision Advantage: P.O. Box 1600

Contact us by Phone, Email, or Mail

For all questions and inquiries, please contact us and let us know how we can help you.

Employer Group Services

For questions regarding existing employer groups: 1-888-499-6922

Sales Support

For password resets, commission questions, licensing questions, producer of record changes, and general inquiries: 1-855-862-6515 or producerrelations@upmc.edu