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We appreciate your desire to know more about UPMC Health Plan. To direct your request most efficiently, please choose the option below that best describes your area of interest.
Members:
Commercial Plans
Current Members
1-888-876-2756
(TTY: 1-800-361-2629)
Interactive Voice Response:
1-866-406-8762
Hours of operation (only current members):
M-F 8:00am - 8:00pm
Sat - 8:00am - 3:00pm
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Prospective Members
1-800-644-1046
Mail:
UPMC Health Plan
Attn: Commercial Plans
One Chatham Center
112 Washington Place
Pittsburgh, PA 15219
E-mail:
upmchp@upmc.edu
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Medicare (UPMC for Life)
Member Services for Current Members
UPMC for Life
1-877-539-3080
(TTY: 1-800-361-2629)
Hours of operation:
Sunday through Saturday: 8 a.m. to 8:00 p.m.
UPMC for Life Specialty Plan
1-800-606-8648
(TTY: 1-866-407-8762)
Hours of operation:
Sunday through Saturday: 8 a.m. to 8:00 p.m.
Fax:
412-454-7520 or 412-454-8519
E-mail:
upmchp@upmc.edu
Concierge Program*
UPMC for Life Current Concierge Member
1-800-818-8762 (UPMC)
(TTY: 1-800-361-2629)
Hours of operation:
Sunday through Saturday: 8 a.m. to 8:00 p.m.
UPMC for Life Prospective Concierge Member
1-877-381-3765
(TTY: 1-800-361-2629)
Hours of operation:
Sunday through Saturday: 8 a.m. to 8:00 p.m.
E-mail:
upmchp@upmc.edu
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Prospective Members*
UPMC for Life
1-866-400-5077
(TTY: 1-800-361-2629)
Hours of operation:
Sunday through Saturday: 8 a.m. to 8:00 p.m.
UPMC for Life Specialty Plan
1-866-405-8762 (UPMC)
(TTY: 1-800-407-8762)
Hours of operation:
Sunday through Saturday: 8 a.m. to 8:00 p.m.
E-mail:
upmchp@upmc.edu
Other Numbers:
CuraScript (injectables) 1-888-477-6337
Express Scripts 1-877-787-6279
Doral Dental 1-800-417-7140
Mail
UPMC Health Plan
Attn: UPMC for Life
One Chatham Center
112 Washington Place
Pittsburgh, PA 15219
E-mail:
upmchp@upmc.edu
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From March 2, 2007 through November 14, 2007 you may receive a voice message system on weekends and holidays. Please leave a message and your call will be returned the next business day.
Medical Assistance (UPMC for You)
Member Services
1-800-286-4242
(Fax: 412-454-7520)
Prospective Member
1-888-424-2972
(TTY: 1-800-361-2629)
Interactive Voice Response
1-866-406-8762
CuraScript (injectables)
1-888-477-6337
Express Scripts
1-877-787-6279
UPMC for a New Beginning
1-800-590-4749
Doral Dental
1-800-896-2374
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Mail
UPMC Health Plan
Attn: UPMC for You
One Chatham Center
112 Washington Place
Pittsburgh, PA 15219
E-mail:
upmchp@upmc.edu
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Children's Health Insurance Program
Call us at 1-800-978-8762. TTY users call 1-800-361-2629.
Member Services
1-800-650-8762
Prospective Member
1-800-978-8762
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UPMC Health Plan
Attn: UPMC for Kids
One Chatham Center
112 Washington Place
Pittsburgh, PA 15219
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Providers:
Commercial
Medicare (UPMC for Life)
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1-877-539-3080
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E-mail:
upmchp@upmc.edu
Specialty Plan Member / Provider Services
1-800-606-8648
(Providers choose Option #2)
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Medical Assistance (UPMC for You)
Children's Health Insurance Program (UPMC for Kids)
(UPMC for Kids)
1-800-650-8762
(Providers choose Option #3)
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Other Numbers
Network Management Fax
412-454-5664
Interactive Voice Response
1-866-406-8762
Electronic Data Interchange Questions
1-888-876-2756
Medical Management (Prior Authorizations)
1-800-425-7800
Medical Management Fax numbers:
Commercial
412-454-5255
Medical Assistance
1-412-454-7552
Medicare
412-454-2070 Medicaid
Specialty Plan
412-454-2070
CHIP
412-454-7552
Pharmacy Department
1-800-396-4139
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Provider Appeals:
Provider Appeals
P.O. Box 2906
Pittsburgh, PA 15230-2906
Fax: 412-454-7920
Provider contact addresses
UPMC Health Plan
Attn: Provider Services
112 Washington Place
One Chatham Center
Pittsburgh, Pa. 15219
Claims Submission
UPMC Health Plan
(choose P.O. Box from list below)
Pittsburgh Pa. 15230
Commercial, P.O. Box 2999
Medicaid, P.O. Box 2995
Medicare, P.O. Box 2997
Provider Practice Changes
Contract Coordinator
UPMC Health Plan
Network and Vendor Relations
One Chatham center
112 Washington Place
Pittsburgh, Pa. 15219
E-mail
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Employers
Prospective Clients:
1-888-383-8762
Sales Offices
Pittsburgh
One Chatham Center
112 Washington Place
Pittsburgh, PA 15219
1-888-383-UPMC
Erie
Village West #13
3330 West 26th Street
Erie, PA 16506
1-814-833-6633
Johnstown
1219 Scalp Avenue
Richland Plaza
Johnstown, PA 15090
1-814-262-8441
All offices: UPMCSalesHotline@upmc.edu
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Current Clients:
1-800-937-0745
Mail:
UPMC Health Plan
One Chatham Center
112 Washington Place
Pittsburgh, PA 15219
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Brokers
Health Plan Services
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Health Management
1-866-778-6073
(TTY: 1-800-361-2629)
Hphmd@upmc.edu
Health Coaching
1-800-807-0751
Ready to Quit (tobacco)
1-800-807-0751
Online Help
hponline@upmc.edu
Pharmacy
1-800-396-4139
Fax: 412-454-7722
Express Scripts
1-877-787-6279
CuraScript
1-888-773-7376
UPMC Health Plan
Behavioral Health Services
1-888-251-0083
(TTY: 1-877-877-3580)
website: www.ccbh.com
Assist America
U.S.: 1-800-872-1414
Outside U.S.: 1-609-986-1234
Website: www.assistamerica.com
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Vision Benefits of America
1-800-432-4966
website: www.visionbenefits.com
email: marketing@visionbenefits.com
Complaints, Appeals & Grievances
UPMC for Life
Member Appeals and Grievance Department
P.O. Box 2939
Pittsburgh, PA 15230-2939
Fax: 412-454-7920
UPMC for You
Member Complaint & Grievance Department
P.O. Box 2939
Pittsburgh, PA 15230-2939
Fax: 412-454-7920
UPMC Health Plan
Member Complaint & Grievance Department
P.O. Box 2939
Pittsburgh, PA 15230-2939
Fax: 412-454-7920
UPMC for Kids
Member Complaint & Grievance Department
P.O. Box 2939
Pittsburgh, PA 15230-2939
Fax: 412-454-7920
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