Manage behavioral health online

Put your mind at ease. Information about your behavioral health benefits is now available online. Most UPMC Health Plan members are covered by Western Behavioral Health (WBH), which is UPMC’s behavioral health unit. The WBH website contains information about a variety of topics. Select the “Commercial Plan Members” link at ccbh.com to find out about:

• The goals, processes, and outcomes of the WBH Quality Improvement Program
• The overall findings of member satisfaction surveys, including what WBH did to improve satisfaction
• The WBH policy prohibiting financial incentives for staff members who make decisions about whether behavioral health care services will be paid for by the Health Plan
• Confidentiality and privacy policies
• Preventive behavioral health programs designed to help you stay healthy, including the results of these programs
• The external appeals process for utilization management decisions
• Efforts to collect information about member safety and actions taken to improve member safety
• Efforts to measure and improve coordination of care for our members

If you would like this information in printed form, call WBH at 1-888-251-0083 (TTY: 1-877-877-3580).