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 Take a shot of prevention — protect yourself from the flu Breast cancer — The best protection is early detection A story of survival Answering your health questions has never been easier. New on the Web this month School lunches that make the grade Sport backpacks, but do it safely Briefs Do you know what your medical care costs? Health Tips New service at Quest Diagnostics We're a smoke-free campus        |
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 BriefsPreventive health programs available Two preventive behavioral health programs are available to UPMC Health Plan members:
A series of free educational newsletters is available to help members learn more about these issues and what they can do to help themselves and their children feel better. We encourage you to request these newsletters if these issues affect your life. You can view and print the newsletters at www.ccbh.com/upmccomm/preventivehealth/index.php. To receive a paper copy, call the toll-free Behavioral Health Preventive Health Phone Line at 1-866-639-2943. TTY users can call 1-877-877-3580. Extended Member Services hours We’re here to answer your call. To better serve you, we have extended our Member Services hours. If you have a question about your coverage or benefits, call Member Services at the number on the back of your ID card. Representatives are available Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m. TTY users should call 1-800-361-2629. Our commitment to quality At UPMC Health Plan, the quality of health care our members receive is very important to us. Our Quality Improvement Committee is dedicated to improving service and quality of care in addition to promoting hospital safety. In 2007, we implemented interactive tools on our website to encourage members to actively manage their health and to help them access and track claims and obtain pharmacy benefit information. The number of members who receive childhood immunizations and adult immunizations, including the flu shot, has increased. The number of children who receive follow-up care after being prescribed medication for Attention Deficit Hyperactivity Disorder has steadily increased as well. The Health Plan will continue to focus in 2008 on women’s health, cardiac care, diabetes, respiratory care, and childhood and adolescent care. The Health Plan’s website, upmchealthplan.com, provides links to sites that contain hospital quality and safety information. If you would like a paper copy of the website information or you would like more information about UPMC Health Plan’s Quality Improvement Program, please contact Member Services by calling the number on the back of your ID card.
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