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Online Access Help

How Members can Register for UPMC Health Plan's Member OnLine Services

  1. You can click on Online Access and then select For Members from the menu at the top of your screen, or you can click on For Members in the menu on the left-hand side of your screen.

  1. The Member OnLine information page will be displayed.  In the Login window on the left-hand side of your screen, click on the First time user?  Click here.  link.

  1. The Account Registration Terms and Conditions will be displayed.  Read through the information by scrolling down the page.

  1. Accept the Health Plan OnLine Member Registration Agreement by selecting the I Accept radio button and then clicking on Next.

  1. The Health Plan OnLine Member Registration - Screen 2 of 2 will be displayed.

The data entry requirements for each field are detailed below:

 

Field

Description

Member ID

Enter your UPMC Health Plan Member ID that can be found on your Health Plan ID Card.

Last 4 digits of SSN

Enter the last four digits of your social security number.

Date of Birth

Enter your date of birth in mm-dd-yyyy format (e.g., if your birth date is April 1, 1960, you would enter 04 in the first box, 01 in the second box, and 1960 in the last box).

Zip Code

Enter your 5-digit zip code.

Choose a password

Enter any password that you like.  (Any restrictions, i.e., no special characters, etc.)?

Confirm password

Enter your password again to confirm it.

Secret Question

Select a secret question.

Answer

Enter the answer to the question selected in the field above.

Email Address

Enter your email address.

Home Phone

Enter your home telephone number using only digits (e.g., if your phone number is (412) 555-1234, you would enter 4125551234).

Work Phone

Enter your work telephone number using only digits (e.g., if your phone number is (412) 555-1234, you would enter 4125551234).

 

 

  1. When you have completed the form, click on Submit.  If you would like to clear the form and begin again, click on Clear.

 

  1. After clicking on Submit, UPMC Health Plan OnLine will provide you with a User ID that will be displayed at the top of your screen.  Make a note of it.  You will need this User ID, along with your Password each time that you want to access UPMC Health Plan's Member OnLine Services.