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UPMC for Life has partnered with the nation’s largest provider of global emergency services through employee benefits plans, Assist America®, to give our HMO and PPO members emergency travel assistance worldwide.
Assist America's support is available while you are traveling, in the U.S. or abroad. It is accessible 24 hours a day, 365 days a year. There are no caps, limits, or pre-existing condition exclusions for Assist America services. Services are arranged, provided, and paid for by Assist America. No claims for reimbursement will be accepted.
Here are just some of the services Assist America offers:
- Guaranteed hospital admission when traveling outside the U.S. for medically necessary treatment
- Transportation to get you to the nearest facility capable of providing proper care when adequate medical facilities are not available locally
- Round-trip transportation for a family member or friend to be with you if you are expected to be hospitalized for more than 7 days while traveling alone
- Assistance with local language communications
- Transportation back to your home or to a rehabilitation facility, with an escort if medically necessary, upon hospital discharge
- Transport and return of mortal remains to your legal residence in case of death
- Help replacing forgotten prescriptions (additional costs may apply)
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If you are a UPMC for Life member and are traveling more than 100 miles away from home, simply call the following numbers to get assistance:
Traveling within the United States:
Call toll-free: 1-800-872-1414
Service available 24 hours a day,
seven days a week |
Traveling outside the United States:
Call collect: 609-986-1234
Service available 24 hours a day,
seven days a week |
TTY/TDD users may contact Assist America using the Pennsylvania Relay Service at 1-800-654-5984.
If you would like more information about becoming a UPMC for Life member, please call us toll-free at 1-866-400-5077 from 8 a.m. to 8 p.m.,* seven days a week or click on one of the links below. TTY/TDD users should call 1-800-361-2629.
- Join us for a seminar on Medicare and UPMC for Life
- Schedule a one-on-one meeting with an authorized UPMC for Life representative
- Speak with a sales representative over the phone
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- Find important phone numbers and the address of UPMC Health Plan
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*From March 2 through November 14, you may receive a messaging service on weekends and holidays. Please leave a message and your call will be returned the next business day.
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