Your questions answered, in one call

UPMC for Life Health Care Concierge

As a UPMC for Life member, you have a special team of Health Care Concierges** who are dedicated to helping you understand your benefits and answer your questions.  With just one call, you’ll get in touch with a concierge who can help you:

• Find a network doctor or hospital
• Get answers to your benefits questions and explain how your health plan works
• Explain your premium bill
• Manage your prescription drug costs

Our Health Care Concierge team also makes personal calls, such as:

• To celebrate your birthday
• To notify you of special events related to your benefits or health care
• To check on you if we haven’t heard from you in a while 

UPMC Health Plan's call center has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience."

The UPMC Health Plan call center is a J.D. Power and Associates certified call center. This certification included successfully completing an audit and exceeding a national benchmark for satisfaction on a survey of our members. Our members evaluated our performance in these factors; courtesy; knowledge; concern for the customers; usefulness of the information provided; convenience of operating hours; ease of reaching a representative; and timely resolution.

For J.D. Power and Associates 2009 Call Center Certification Program^SM information, visit www.jdpower.com.

UPMC Resources for Life

Your Health Care Concierge can also connect you to a team member who has been specially trained as a UPMC Resources for Life** representative. This program offers expanded services designed to help you find resources for managing everyday living issues, such as:

• Legal guidance for taxes, trusts, wills, elder law, and establishing power of attorney and living wills
• Financial counseling for household budgeting, retirement planning, and preventing identity theft
• Community resources that can provide information about volunteer opportunities, caregiver support, elder care, transportation, and in-home services
• Short-term counseling over the telephone to help with everyday life challenges, including stress, depression, and family matters

When logging in, enter the username resources.

If you would like more information about becoming a UPMC for Life member, please give us a call toll-free at 1-866-400-5077, 8 a.m. to 8 p.m.,* seven days a week or click on one of the links below. TTY/TDD users should call 1-800-361-2629.

Ways to Learn More Join us for a seminar on Medicare and UPMC for Life Schedule a one-on-one meeting with an authorized UPMC for Life representative Speak with a sales representative over the phone

Contact Us Find important phone numbers and the address of UPMC Health Plan

*From March 2 through November 14, you may receive a messaging service on weekends and holidays. Please leave a message and your call will be returned the next business day.

**Please note: The products and services described are neither offered nor guaranteed under our contract with the Medicare program. In addition, they are not subject to the Medicare appeals process. Any dispute regarding these products and services may be subject to the UPMC for Life grievance process.