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UPMC for Life has partnered with the nation’s largest provider of emergency travel assistance services, Assist America®, to give our HMO and PPO members emergency medical coverage worldwide.
Assist America's support is available while you are traveling, internationally or domestically. It is accessible 24 hours a day, 365 days a year. There are no caps, limits, or pre-existing condition exclusions for Assist America services. Services are arranged, provided, and paid for by Assist America.
Here are just some of the services Assist America offers:
- Guaranteed hospital admission outside the U.S. for medically necessary treatment
- Transportation to get you to the nearest facility capable of providing proper care
- Round-trip transportation for a family member or friend to be with you if you are injured while traveling alone
- Assistance with local language communications
- Transportation back to your home or to a rehabilitation facility, with an escort if medically necessary, upon hospital discharge
- Transport and return of mortal remains to your legal residence in case of death
- Help replacing lost or forgotten prescriptions
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If you are a UPMC for Life member and are traveling more than 100 miles away from home, simply call the following numbers to get assistance:
Traveling within the United States:
Call toll-free: 1-800-872-1414
Service available 24 hours a day,
seven days a week |
Traveling outside the United States:
Call collect: 609-986-1234
Service available 24 hours a day,
seven days a week |
TTY/TDD users may contact Assist America using the Pennsylvania Relay Service at 1-800-654-5984.
If you would like more information about becoming a UPMC for Life member, please call us toll-free at 1-866-400-5077 from 8 a.m. to 8 p.m.,* seven days a week or click on one of the links below. TTY/TDD users should call 1-800-361-2629.
- Join us for a seminar on Medicare and UPMC for Life
- Schedule a one-on-one meeting with an authorized UPMC for Life representative
- Speak with a sales representative over the phone
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- Find important phone numbers and the address of UPMC Health Plan
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*From March 2 through November 14, you may receive a messaging service on weekends and holidays. Please leave a message and your call will be returned the next business day.
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