About Your MyFlex Advantage Card
If you are a member of UPMC Health Plan and you participate in MyFlex Advantage, then you will receive a combination UPMC Health Plan member ID and payment card. Use this card as your member ID card whenever you seek medical care and use it to pay for qualified medical expenses, such as copayments, prescription drugs, over-the-counter (OTC) medications, glasses, contacts, and more! Your provider’s office can verify your covered benefits and then swipe the card for charges such as copayments. The card is licensed by MasterCard® International, Inc.
If you are not a member of UPMC Health Plan and you participate in MyFlex Advantage, you will receive a card that gives you easy access to the funds in your consumer benefit accounts. Depending on the benefit accounts offered by your employer, your card may be linked to a:
- Flexible Spending Account (FSA)
- Dependent Care Account (DCA)
- Transit/Parking Account
- Health Reimbursement Arrangement (HRA)
- Health Savings Account (HSA)
No matter what type of card you have, there are some important things to keep in mind:
Using Your MyFlex Advantage card
Your MyFlex Advantage card is preloaded with the funds you’ve specified at the time of enrollment. There are some important things you should know about your card. Most important, it can only be used to pay for eligible expenses, including:
- Doctor’s office visits
- Prescription drugs and OTC medications
- Vision and dental expenses
There are some important Do’s and Do Not’s for using your MyFlex Advantage card:
DO!- Use your MyFlex Advantage card at accepted merchants
- Keep ALL receipts!
- Access your FSA account on line
- Spend all your money by the end of your plan year
- Choose “credit” rather than “debit” when using your MyFlex Advantage card
- Report a lost or stolen card right away
- Read the enclosed Cardholder Agreement
- Sign the back of your card to indicate that you understand and accept the terms of this agreement
- Use your card at an ATM machine
- Ask for cash back at the point of sale
- Buy ineligible expenses with your MyFlex Advantage card
- Submit claims for expenses paid for with your card
- Delay sending in receipts if you receive a receipt request
Frequently Asked Questions about your MyFlex Advantage card
Do I have to call to activate my card?Your card is automatically activated the first time you use it. You do not have to call Member Services to activate your card.
Does everyone on my plan receive a MyFlex Advantage card?
Your eligible spouse and/or eligible dependents 18 years of age or older can receive a MyFlex Advantage card upon request. Click here to obtain an additional card request form.
Where can I use my MyFlex Advantage card?
You can use your card at hospitals, physician offices, dental offices, vision service centers, pharmacies, and other non-health care merchants that support an Inventory Information Approval System (IIAS). Some examples of IIAS merchants include Giant Eagle, Wal-Mart, Target, Walgreens, and CVS pharmacies.
What if the provider doesn’t take credit or debit cards?
In these instances, you will need to pay the provider by cash or check, obtain a receipt, and submit the receipt with a claim form to request reimbursement. Reimbursements will be made by check or direct deposit. Click here to find out more about claims submissions.
Do I still need to keep my receipts after I use my card?
Yes. Although a high percentage of transactions will not need to be substantiated, you should always retain receipts in the event you need to substantiate your purchase. You will be notified by e-mail or letter when substantiation is required.
How do I know how much money is left on my card?
You can check your balance and obtain other important plan information by logging in to your account. Information is available on the Web 24 hours a day/7 days a week. If you are unable to log in to your account, contact Member Services at 1-888-876-2756.
What do I do with my card after I have used all of the available funds?
You should hold onto your card until you receive a replacement card. Generally, cards will be good through their expiration date. Cards will be updated with your new balance at the start of each benefit year.
What do I do if my card is lost or stolen?
Report a lost or stolen card immediately by calling Member Services at 1-888-876-2756. A replacement card will be issued when you report that your card has been lost or stolen.