Answers to your questions are only a phone call away. From initial enrollment to renewal administration, UPMC Health Plan’s experienced Account Managers take a consultative approach to administering your account and resolving any issues that may occur. All clients — regardless of company size — receive an Account Manager to service their account.
HR Hotline 1-800-937-0745
Because we know questions arise regarding your benefits program, UPMC Health Plan offers an HR Hotline to serve you quickly and efficiently. This line will give you a direct connection to a representative who can answer specific questions in the
following areas:
- Enrollment/Eligibility/ID cards
- Premium Billing/Invoices
- Pharmacy
- Account Management
- Web Inquiries
- Member Service
Employer OnLine
Our Internet-based service center, Employer OnLine, is available to you 24/7. By logging in to this secure site, you can access and update your plan information without having to call the Health Plan. Employer OnLine allows you to:
- Electronically review and modify enrollment information
- Verify benefits
- Process new enrollments
- Add or remove dependents
- Access the Employer Health Promotion Kit, a resource that can help you launch a wellness initiative at your workplace
Member Services
When your employees have a question or a concern related to their benefits or care, they need a quick and accurate response. Our call center representatives deliver that — and so much more. We consistently surpass industry benchmarks for the speed and accuracy with which we
answer calls.
Member Advocate Program
With UPMC Health Plan’s Member Advocate program, your employees have a dedicated representative to provide them with personal service regarding their medical, vision, dental, and pharmacy benefits. Available to all members at no additional cost, the Member Advocate will:
- Speak with the member about any matter related to coverage
- Contact the member with a welcome call
- Inform the member about benefits enhancements
- Notify the member of special events related to their benefits or health
- Provide preventive care reminders
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