Quality Improvement

• Complaints and Grievances Process
  • UPMC Health Plan (commercial patients)
  • UPMC for You (Medicaid patients)
  • UPMC for Life (Medicare patients)
• HIPAA Guidelines (Health Insurance Portability and Accountability Act)
• Member Rights and Responsibilities
• Physician-Patient Communication Guidelines
• Provider Accessibility Standards
• Provider Satisfaction Results
• Quality Improvement Program
• Quality and Safety