Home Delivery Service

Home Delivery is the most convenient option for buying the prescription drugs you take on a regular basis — sometimes referred to as maintenance medications. This safe and reliable alternative can save you time, money, and trips to the pharmacy!

Benefits of Home Delivery Service

• You can buy up to a 90-day supply of your medications for less than you would pay at your local pharmacy
• Prescriptions are delivered to your home in a plain, weather-resistant pouch — with free standard shipping
• Your prescriptions are checked for accuracy by licensed pharmacists and reviewed against your personal health profile for possible drug interactions
• Once you start using the Home Delivery Service, you can order refills by telephone or online at any time, day or night

How to Schedule Home Delivery Service

First Time Prescriptions

Just send a completed ESI home delivery form, your original paper prescription, or your refill request, and your payment (check, money order, or credit card information) to ESI at the following address:

Express Scripts
Mail Pharmacy Services
PO Box 847
Bensalem, PA  19020-0847

If you need an ESI home delivery form, please e-mail our Member Services department or call the toll-free number on the back of your member ID card (or call 1-888-876-2756 if you have not received your ID card yet.)

Prescription Refills

After that easy first step, it gets even easier! You can order refills by phone or online.

Refills via the Internet You can also order refills from ESI using the Internet. Simply log in to UPMC Health Plan’s MyHealth OnLine. From the MyHealth OnLine home page, select the Pharmacy link under Member Services on the left side of the page. You will be taken to a pharmacy page where one of your options is to continue on to the ESI website. The ESI website gives you a private, secure way to request prescription refills and check the status of existing prescription orders.

Refills by Phone You can order refills of prescriptions that are already on file with ESI by calling ESI’s customer service center at 1-877-787-6279. ESI staff members are available 24 hours a day, seven days a week, to assist you. ESI also offers TDD/TTY service for the hearing impaired, at 1-800-899-2114.

If you have not yet registered for MyHealth OnLine, you can sign up for a personal, secure user ID and password by completing a MyHealth OnLine registration form. This link will take you to a page that has instructions on how to sign up for and use MyHealth OnLine.