Award-winning customer service
UPMC Health Plan was named Best Large Call Center of the Year in 2019 by the International Customer Management Institute (ICMI). This is not the first time ICMI has recognized UPMC Health Plan for customer service excellence. It won Global Call Center of the Year in 2017, 2015, and 2012, as well as earned other honors throughout the years. ICMI is the leading global provider of comprehensive resources for customer management professionals who wish to improve customer experiences and increase efficiencies.
UPMC Health Plan earned 11 awards for customer service excellence at the 14th Annual Stevie® Awards—including the 2020 People’s Choice Stevie Award for Favorite Customer Service in the Healthcare and Pharma category. UPMC Health Plan earned three 2019 Gold Stevie Awards for its outstanding sales and customer service. The Stevie Awards are the world’s premier business awards.
More than 500 UPMC physicians have been recognized as 2020 "Best Doctors" in more than 70 areas of expertise. UPMC doctors represent 79 percent of the physicians listed in Pittsburgh. These physicians are part of the Best Doctors in America® list, which is compiled by Best Doctors Inc. An exhaustive peer review determines which physicians are included on the list. Doctors cannot buy listings. Only those who earn the consensus support of their peers and meet additional qualification criteria are included.
These are just a few of the ways in which UPMC hospitals have been recognized:
UPMC Bedford has earned Advanced Disease-Specific Care Certification for Acute Stroke Ready Hospital from The Joint Commission and the American Heart Association/American Stroke Association.
U.S. News & World Report ranks UPMC Children’s Hospital of Pittsburgh on its Honor Roll of America’s Best Children’s Hospitals. For more information, go to UPMC.com.
The UPMC Hillman Cancer Center is one of only 47 cancer centers in the United States with a Comprehensive Cancer Center designation by the National Cancer Institute. It is the only one in western Pennsylvania.