Benefits of Membership

Help When You Need It


Of all the benefits UPMC Health Plan offers, this one might be most important: peace of mind. You might not need us during that vacation you’ve planned, or at 2 a.m. while sleeping comfortably in your own bed — but when you do need your emergency care, we’ve got you covered. Anytime, anywhere.

Outstanding Customer Service

We strive to be best in class in everything we do. And when it comes to Member Services, we truly succeed. UPMC Health Plan’s call center has earned call center certification from the J.D. Power Certified Contact Center Program six times since 2009. To be recognized by J.D. Power, companies must attain a high level of performance in sales and/or service excellence, which is compared to a national benchmark. The evaluation criteria include the customer service representatives’ courtesy, knowledge and concern for the customer, promptness in speaking to a person, and timely resolution of the problem or request.

Whether you have a question about claims, need to find a doctor, or just need to have something explained, we’re here for you.

We pride ourselves on quality. Our Health Care Concierge team works hard to make things easy for you. And it’s easy to get in touch with them, too. We make navigating your health insurance simple. Give us a call today.

Learn About Our Health Care Concierge Team

UPMC MyHealth 24/7 Nurse Line

Experienced, registered nurses are on hand to answer your questions day and night. Ask them for general health advice or information on a specific medical issue.

Learn About Our 24/7 Nurse Line

Care When You’re Away from Home

When you travel, you’ll rest easier knowing your health coverage is coming along on the journey. Members have easy access to care through global emergency travel provider, Assist America® if traveling over 100 miles from home.

Learn About Our Travel Coverage

UPMC Anywhere Care

UPMC Anywhere Care offers medical care for non-emergency conditions. If you think you may be experiencing life-threatening symptoms, call 911 or seek immediate medical attention. You must be over the age of 18 to use UPMC Anywhere Care.

Learn About UPMC Anywhere Care

Copyright 2018.

UPMC Health Plan, Inc.