We strive to be best in class in everything we do. And when it comes to Member Services, we truly succeed. UPMC Health Plan’s call center has earned call center certification from the J.D. Power Certified Contact Center Program seven times since 2009. To be recognized by J.D. Power, companies must attain a high level of performance in sales and/or service excellence, which is compared to a national benchmark. The evaluation criteria include the customer service representatives’ courtesy, knowledge and concern for the customer, promptness in speaking to a person, and timely resolution of the problem or request.
Whether you have a question about claims, need to find a doctor, or just need to have something explained, we’re here for you.
We pride ourselves on quality. Our Health Care Concierge team works hard to make things easy for you. And it’s easy to get in touch with them, too. We make navigating your health insurance simple. Give us a call today.
Learn About Our Health Care Concierge Team