Best Doctors and Hospitals.
UPMC Health Plan earned 12 awards during the 16th annual Stevie® Awards for Sales & Customer Service event for outstanding customer service and innovation in 2022.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals across organizations of all sizes and in virtually every industry.
By category, UPMC Health Plan earned four Gold Stevie Awards: Sales Support Team of the Year, Sales Support Professional of the Year (Marissa Williams), Back-Office Customer Service Team of the Year, and Best Use of Technology in Customer Service.
UPMC Health Plan also earned five Silver Stevie Awards: Inside or Telesales Team of the Year, Sales Manager of the Year (William Bell), Front-Line Customer Service Team of the Year, Best Customer Feedback Strategy, and Most Valuable Response by a Customer Service Team.
UPMC Health Plan earned Bronze Stevie Awards in these categories: Sales Representative of the Year (Joel Herrera), Contact Center of the Year (over 100 seats), and Customer Service Training or Coaching Program of the Year.
CMS Star Ratings
UPMC for Life, the Medicare Advantage product from UPMC Health Plan, has earned 5 out of a possible 5 Overall Star Rating for its HMO and PPO plans for 2022. This rating was released by the Centers for Medicare & Medicaid Services (CMS). The ranking places UPMC for Life among the highest-rated Medicare plans in the nation. The Medicare star ratings are based on how well plans deliver medical coverage, prescription drug services, and customer service. The score also includes how current members rate their satisfaction with their plan. Every year, Medicare evaluates plans based on a 5-star rating system.
In addition, UPMC for Life has been recognized by U.S. News & World Report as one of the best Medicare Advantage plans in PA for 2022 (10-15-21).
UPMC Health Plan earned 5 out of 5 stars in the National Committee for Quality Assurance's (NCQA) Health Insurance Plan Ratings for 2021! Three of our commercial HMO plans received 5 out of 5 stars, making them the top-rated commercial HMOs in Pennsylvania and among the top-rated plans in the nation.
UPMC Health Plan received NCQA Accreditation and is the top-rated commercial PPO in PA and among the top-rated in the nation with a rating of 4.5 out of 5 stars in NCQA’s Commercial Health Plan Ratings 2021. The UPMC Health Options Exclusive Provider Organization (EPO) plan received a 5-star overall rating from the Centers for Medicare and Medicaid Services (CMS) and is the only 5-star EPO plan on Pennsylvania's ACA Marketplace, Pennie.
More than 400 UPMC physicians have been recognized as 2021 "Top Doctors" across 63 different specialties. UPMC doctors represent more than half of the physicians listed in Pittsburgh. These physicians are part of the Top Doctors® list, which is compiled by Castle Connolly. The Castle Connolly Top Doctor selection process is entirely merit-based. Doctors cannot pay to be listed. Castle Connolly’s peer-to-peer nominations and rigorous research process ensure that only the most qualified physicians are included.