How to Enroll in UPMC Community HealthChoices

Individuals who are eligible for Community HealthChoices (CHC) must have a CHC managed care organization (MCO). UPMC Community HealthChoices is one of the options.

You may change your CHC MCO at any time. To choose or change your CHC MCO, contact the state’s independent enrollment broker (IEB) at 1-844-824-3655. TTY users should call toll-free 1-833-254-0690. Or you can enroll online at They will tell you when the change to your new Community HealthChoices plan will start. It can take up to 6 weeks for a change to your Community HealthChoices plan to take effect.

CHC will begin on January 1, 2018 for individuals who live in the following southwestern Pennsylvania counties:

Allegheny, Armstrong, Beaver, Bedford, Blair, Butler, Cambria, Fayette, Greene, Indiana, Lawrence, Somerset, Washington, and Westmoreland.*

Individuals who already participate in a Living Independence for the Elderly (LIFE) program can remain in their LIFE program. They will not be moved into CHC unless they ask to change. If you are enrolled in CHC and would rather participate in a LIFE program, you may do so if you qualify for LIFE.

*CHC will begin in these counties on January 1, 2018. The program will begin in Bucks, Chester, Delaware, Montgomery and Philadelphia counties on January 1, 2019, and in all other Pennsylvania counties on January 1, 2020.

If you currently receive Medicaid benefits and would like to apply for long-term services and supports (LTSS), call 1-877-550-4227 to request an assessment.

If you have questions about enrollment or eligibility, we can help. Call our UPMC Community HealthChoices Health Care Concierge team at 1-844-833-0523. TTY users should call toll-free 1-866-407-8762.

Eligibility Benefits and Services
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