Here’s the plan for comprehensive care, when and where you need it.

When you think of quality care, you think of UPMC. Whether your visit involves routine services or cutting-edge medical technology, the world-class hospitals of UPMC and our valued community partners provide our members with exceptional care.

The UPMC Health Plan extended network provides access to high-quality care for dependents living outside our service area. If you need urgent or emergency care while traveling, we're there for you.

So when your employer gives you a choice this year, choose the health plan that gives you in-network access to an outstanding health care experience.

Wondering if your PCP or specialist is included in the UPMC Health Plan network? Search our provider directory here.

Take care of your total health—anytime, anywhere

UPMC MyHealth 24/7 Nurse Line

Get advice from a nurse by calling the UPMC MyHealth 24/7 Nurse Line.1 A registered nurse is available anytime, day or night, to help you decide what steps to take—at no cost to you.

UPMC AnywhereCare

With UPMC AnywhereCare,2 you and your child3 can have a virtual visit with a UPMC provider right from your computer, tablet, or smartphone—24/7. This service is perfect for nonemergency conditions such as colds and coughs.

Concerned about care away from home?

Student and dependent coverage

Dependents (up to age 26) who live outside the service area have coverage through the extended network. If your dependents are attending a college or university, they can receive in-network care from an on-campus student health center.4

Travel

If you need urgent or emergency care while traveling, we’re there for you. Our national extended network includes thousands of hospitals and health care professionals.

Free global emergency travel assistance

As a UPMC Health Plan member, you have access to Assist America, a unique global emergency travel assistance program. You can use this service if you experience an emergency while traveling more than 100 miles from home (including to another country) for less than 90 days. Assist America can connect you and your covered family members to doctors, hospitals, pharmacies, and more. This service is available at no cost to you.5

When you and your dependents need to use your health benefits, we’ve got you covered. Anytime, anywhere.

Extended network access depends on the exact plan your employer chooses to offer.

1. UPMC nurses who answer calls are licensed to assist members in Pennsylvania, West Virginia, Maryland, New York, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Please call the Member Services phone number on the back of your member ID card for nonclinical inquiries.

2. UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II P.C. (OCN), subject to availability and discretion of the provider. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC.

3. UPMC Children’s AnywhereCare is a service that is available through the UPMC AnywhereCare platform. It can be used for children ages 0 to 17. UPMC Children’s AnywhereCare is available only to patients who are in Pennsylvania. In order for a child to have a UPMC Children’s AnywhereCare visit, the child’s parent or legal guardian must be with the child during the video portion of the visit, and the child and parent or legal guardian must be in Pennsylvania during the visit. If you are located outside of Pennsylvania at the time of service, you may select the standard UPMC AnywhereCare module and you will receive care from a provider employed or contracted by Online Care Network II P.C. (OCN) at the discretion of the provider. OCN is not an affiliate of UPMC.

4. Coverage at student health centers may not apply to all plans.

5. For travel that will extend beyond 90 days, you can obtain additional Assist America coverage through the Expatriate/Extended Coverage program. Your dependents who are studying abroad can also use this coverage. Assist America charges a fee for this program. You may have a cost share for services that Assist America helps to arrange. Assist America is not travel or medical insurance, and its services do not replace health coverage while you are away from home. All services must be arranged and provided by Assist America. Bills for any medical costs you incur should be submitted to UPMC Health Plan. They will be subject to the policy limits of your health coverage.