Here’s the plan for outstanding customer service.*

“Highest Member Satisfaction in Pennsylvania”

–J.D. Power

A Health Care Concierge can help you:

  • Find a doctor or other provider.
  • Get answers to benefit questions and explain how your health plan works.
  • Check to see if a prescription drug is covered.
  • Schedule important preventive care appointments.
  • Get help finding a participating provider if you are traveling outside UPMC Health Plan’s service area and need care.

You can connect with a Health Care Concierge through our mobile app, on our secure member website, or over the phone.

Learn what makes our Health Care Concierges so special by watching this short video:


*UPMC Health Plan received the highest score in Pennsylvania in the J.D. Power 2016-2018 U.S. Member Health Plan Satisfaction Studies of customers’ satisfaction with their commercial health plan. Visit