#1 in Pennsylvania

"Highest Member Satisfaction,
Two Years in a Row"
—J.D. Power

#1 in Pennsylvania
"Highest Member Satisfaction,
Two Years in a Row"
—J.D. Power

UPMC Health Plan’s call center has earned call center certification from the J.D. Power Certified Contact Center Program six times since 2009. To be recognized by J.D. Power, companies must attain a high level of performance in sales and/or service excellence, which is compared to a national benchmark. The evaluation criteria include the customer service representatives’ courtesy, knowledge and concern for the customer, promptness in speaking to a person, and timely resolution of the problem or request.

For J.D. Power award information, visit JDPower.com.

Hear for yourself what makes our Health Care Concierges so special by watching this short video:

 

UPMC Health Plan’s outstanding customer service team strives to resolve questions and concerns in one phone call. A Health Care Concierge can help you:

  • Find a doctor or other provider.
  • Get answers to benefit questions and explain how your health plan works.
  • Check to see if a prescription drug is covered.
  • Schedule important preventive care appointments.