Skip to main content
Staying in Touch

Resources in your community

Presented by:
Dan Lavallee
Social Impact Director, UPMC Health Plan

Shannon Miller
Resources for Life Program Manager, UPMC Health Plan

Dan Lavallee, Social Impact Director at UPMC Health Plan, and Cinda Watkins, Human Services Senior Manager for the United Way, will talk about how this challenging time has impacted our community. They’ll also discuss 2-1-1, a 24-hour service that can help you with utilities, food, housing, and transportation. Shannon Miller, Resources for Life Program Manager, will also cover how UPMC Health Plan can connect members to many additional resources for caregiving, child care, medication cost assistance, home improvement, and more.





Here’s How We Can Help

Resources for UPMC for Life Members

UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

Resources for Life

Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.

Caregiver counseling

Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.

Call the UPMC MyHealth 24/7 Nurse Line

The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).

Telephonic counseling

Sometimes you just need someone to talk to. You can receive six counseling sessions per year—over the phone or in person—with a trained and licensed counselor at no extra cost.* Your counselor can help you with family and relationship concerns, anxiety, depression, and more.

Health coaching

A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.

Pennsylvania Support & Referral Helpline

Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.

Additional Resources

United Way of Pennsylvania

United Way of Pennsylvania 211 is a 24/7 service that can help connect you with resources in your community. Dial 211 or text your ZIP code to 898-211. Live chat or search available resources online.

Helpful Hotlines

National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
Línea Nacional de Prevención del Suicidio: 1-888-628-9454
Crisis Text Line: Text "PA" to 741-741
Veteran Crisis Line: 1-800-273-TALK (8255) and press 1
Disaster Distress Helpline: 1-800-985-5990

*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

Y0069_201834