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We’re here for you

We remain committed to supporting you, your employees, and our communities as we come back from the COVID-19 pandemic. We and our provider partners will continue to monitor the situation and adjust our services and offerings to meet your needs and those of your employees.

IMPORTANT UPDATE: Following the guidelines from the CDC, FDA, and Allegheny County Health Department, UPMC has resumed the use of the Johnson & Johnson/Janssen (J&J) COVID-19 vaccine. For more information, reference the CDC/FDA announcement.

Resources for Employers

COVID-19 Resources

All Pennsylvanians 12 and older are now eligible to receive a vaccineb. UPMC Health Plan members can call Member Services at 1-833-280-8510 Monday through Friday from 7 a.m. to 7 p.m., and Saturday and Sunday from 8 a.m. to 5 p.m. to get scheduled for a vaccination. Members who request language interpretation services can call the Vaccine Language Line at 833-660-2416 to schedule a COVID-19 vaccine.

Learn more about the available vaccines by reviewing our FAQs and government resources.

Telehealth Resources

Learn more about UPMC Health Plan’s telehealth options and how to access them.

Spending Accounts

Learn more about FSA and HSA regulations that have changed as a result of the COVID-19 pandemic.

Resources from Workpartners

Workpartners offers additional COVID-19 resources to help you and your employees through this difficult time.

Vaccine Podcasta

Learn what COVID-19 vaccinations may mean for the business community and how you can encourage your employees to get a vaccination.

Hosted by Dr. Joon Lee, Senior Vice President, UPMC, and President, UPMC Physician Services, UPMC Health Services Division and Ellen Beckjord, PhD, MPH, Associate Vice President, Population Health and Clinical Transformation, UPMC Health Plan

Vaccine Videosa

The current state of COVID-19 and the vaccine, including UPMC’s plans (recorded in February 2021)


Hosted by: Dr. Joon Lee, Senior Vice President, UPMC, and President, UPMC Physician Services, UPMC Health Services Division



Personal vaccination experience: How COVID-19 is affecting communities of color and issues around vaccine hesitancy, including past historical inequities (recorded in February 2021)


Hosted by: Dr. Tracey Conti, Physician-Family Medicine, UPMC, Assistant Professor and Executive Vice Chair Department of Family Medicine at the University of Pittsburgh School of Medicine



COVID-19 vaccine hesitancy in communities of color (recorded in February 2021)


Hosted by: Dr. Johanna Vidal-Phelan, Senior Medical Director–Pediatrics, UPMC



CARES Act and enhanced benefits for members


CARES Act

The Coronavirus Aid, Relief, and Economic Stimulus (CARES) Act is intended to protect Americans from the public health and economic impact of COVID-19. Benefits to your employees include:

  • COVID-19 diagnostic testing. All tests are subject to current standards of medical practice, including but not limited to CDC guidance on the appropriate use of testing.
  • Emergency department, office, and urgent care visits that result in necessary COVID-19 diagnostic testing.
  • Labs or chest imaging that are used to evaluate a possible COVID-19 diagnosis or determine the need for diagnostic testing.
  • Vaccinations for COVID-19.c

UPMC Health Plan Enhanced Benefits

COVID-19 is a Public Health Emergency (PHE). In light of this unprecedented challenge, we are providing enhanced benefits to help our members. For example, UPMC Health Plan is waiving all member cost sharing (such as deductibles, copays, and coinsurance, unless otherwise noted below) for:

  • In-network inpatient treatment of COVID-19 through October 20, 2021.e
  • In-network monoclonal antibody treatment for COVID-19 through October 20, 2021.e,g
  • The costs of necessary emergency and inpatient treatment without the application of deductibles, copays, or coinsurance for patients who experience a severe immediate (within 4 hours) adverse reaction and requires emergency medical care immediately following vaccine administration.h
  • Members who receive a screening mammogram shortly after receipt of a COVID-19 vaccine AND have an abnormal screening result due to swollen lymph nodes. UPMC Health Plan will waive member cost-sharing for a follow-up screening mammogram or ultrasound with their network provider. Only one follow-up screening will be permitted per benefit year. Coverage is retroactive effective January 1, 2021 through October 20, 2021, so long as permitted under the current state and federal emergency declarations and associated guidancei
  • UPMC AnywhereCare virtual visits for all symptoms/diagnoses through August 31, 2021.d,f
  • In-network telemedicine visits for all symptoms/diagnoses through August 31, 2021.d,f

Additional Resources

Latest News from UPMC

The COVID-19 situation changes each day. UPMC is doing everything possible to keep our community safe by providing trusted and timely information on testing, treatment, and vaccines to help stop the spread of COVID-19.



UPMC Press Briefings

UPMC leaders provide updated data on COVID-19 and explain how findings continue to inform UPMC's actions.

UPMC Press Briefings

CDC Guidelines

Employers may also visit the CDC resource page for businesses and workplaces.

CDC Guidelines

COVID-19 Communications for Employers

Visit Employer OnLine to view the latest COVID-19 messages for employers.

Employer OnLine

COVID-19 Guidance for Businesses

Employers may also visit Pennsylvania’s official government website for businesses.

Guidance for Businesses

UPMC Virtual Events

Attend UPMC Virtual Events for COVID-19 Tele-Town Halls, UPMC Podcasts, the Alive & Well Series and more

UPMC Virtual Events

UPMC Health Plan on LinkedIn

Visit the UPMC Health Plan LinkedIn page for more information and to submit COVID-19 questions to our experts.

UPMC Health Plan on LinkedIn

Virtual Concierge

Want to ask us about the vaccine? Prompt your Alexa or Google Assistant to “Ask UPMC Health Plan About the COVID-19 Vaccine.” Our virtual concierge will answer!

Virtual Concierge

Virtual Counseling

LifeSolutions® counselors can help your employees and members of their household deal with challenges they may be facing.g Employees and household members can get started with AnywhereCare.

Schedule a Session

aThese recordings may not have the most up-to-date information. Recording dates are provided for each.

bOnly the Pfizer vaccine is available to patients as young as 12 years old. The Moderna and Johnson & Johnson vaccines are approved for patients who are 18 and older.

cCoverage applies to FDA-authorized vaccines administered by the United States in 2021.

dUPMC Health Plan will cover these services with no member cost share for fully insured plans until August 31, 2021, so long as permitted under the current State and Federal emergency declarations. Traditional ASO groups may opt out of these enhancements.

eUPMC Health Plan will cover these services with no member cost share for fully insured plans until October 20, 2021, so long as permitted under the current State and Federal emergency declarations and associated guidance. Traditional ASO groups may opt out of these enhancements.

fUPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II, P.C. (OCN), subject to availability. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC.

gFor more information on monoclonal antibody treatments, visit UPMC.com/AntibodyTreatment or call 1-866-804-5251.

hProviders are responsible for indicating which patient conditions are attributable to an adverse vaccine reaction. Standard network, authorization, and other coverage rules will still apply. Our self-insured or ASO employer groups can opt out of this coverage. Coverage for out-of-network providers and facilities will follow standard rules under a member’s benefit plan, which may include higher cost-sharing or non-coverage of non-emergency services. This coverage is effective through October 20, 2021, so long as permitted under the current state and federal emergency declarations and associated guidance.

iOur self-insured or ASO employer groups can opt out of this coverage. Coverage for out-of-network providers and facilities will follow standard rules under a member’s benefit plan, which may include higher cost-sharing or non-coverage.