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We’re here for you

We remain committed to supporting you, your employees, and our communities as we come back from the COVID-19 pandemic. We and our provider partners will continue to monitor the situation and adjust our services and offerings to meet your needs and those of your employees.

Resources for Employers

COVID-19 Resources

All Pennsylvanians 5 and older are now eligible to receive a vaccineb. UPMC Health Plan members can call Member Services at 1-833-280-8510 Monday through Friday from 7 a.m. to 7 p.m., and Saturday and Sunday from 8 a.m. to 5 p.m. to get scheduled for a vaccination. Members who request language interpretation services can call the Vaccine Language Line at 1-833-660-2416 to schedule a COVID-19 vaccine.

Learn more about available vaccines by reviewing our FAQs and government resources. Newly available vaccines and boosters will be announced when available.

Telehealth Resources

Learn more about UPMC Health Plan’s telehealth options and how to access them.

Spending Accounts

Learn more about FSA and HSA regulations that have changed as a result of the COVID-19 pandemic.

Resources from Workpartners

Workpartners offers additional COVID-19 resources to help you and your employees through this difficult time.

Vaccine Podcasta

Learn what COVID-19 vaccinations may mean for the business community and how you can encourage your employees to get a vaccination.

Hosted by Dr. Joon Lee, Senior Vice President, UPMC, and President, UPMC Physician Services, UPMC Health Services Division and Ellen Beckjord, PhD, MPH, Associate Vice President, Population Health and Clinical Transformation, UPMC Health Plan

Vaccine Videosa

The current state of COVID-19 and the vaccine, including UPMC’s plans (recorded in February 2021)

Hosted by: Dr. Joon Lee, Senior Vice President, UPMC, and President, UPMC Physician Services, UPMC Health Services Division

Personal vaccination experience: How COVID-19 is affecting communities of color and issues around vaccine hesitancy, including past historical inequities (recorded in February 2021)

Hosted by: Dr. Tracey Conti, Physician-Family Medicine, UPMC, Assistant Professor and Executive Vice Chair Department of Family Medicine at the University of Pittsburgh School of Medicine

COVID-19 vaccine hesitancy in communities of color (recorded in February 2021)

Hosted by: Dr. Johanna Vidal-Phelan, Senior Medical Director–Pediatrics, UPMC

CARES Act and enhanced benefits for members


The Coronavirus Aid, Relief, and Economic Stimulus (CARES) Act is intended to protect Americans from the public health and economic impact of COVID-19. Under the CARES Act, member cost sharing will be waived for services including:

  • COVID-19 diagnostic testing. All tests are subject to current standards of medical practice, including but not limited to CDC guidance on the appropriate use of testing.
  • Emergency department, office, and urgent care visits that result in necessary COVID-19 diagnostic testing.
  • Labs or chest imaging that are used to evaluate a possible COVID-19 diagnosis or determine the need for diagnostic testing.
  • Vaccinations for COVID-19.c

Additional Resources

Latest News from UPMC

The COVID-19 situation changes each day. UPMC is doing everything possible to keep our community safe by providing trusted and timely information on testing, treatment, and vaccines to help stop the spread of COVID-19.

UPMC Press Briefings

UPMC leaders provide updated data on COVID-19 and explain how findings continue to inform UPMC's actions.

UPMC Press Briefings

CDC Guidelines

Employers may also visit the CDC resource page for businesses and workplaces.

CDC Guidelines

COVID-19 Communications for Employers

Visit Employer OnLine to view the latest COVID-19 messages for employers.

Employer OnLine

COVID-19 Guidance for Businesses

Employers may also visit Pennsylvania’s official government website for businesses.

Guidance for Businesses

UPMC Virtual Events

Attend UPMC Virtual Events for COVID-19 Tele-Town Halls, UPMC Podcasts, the Alive & Well Series and more

UPMC Virtual Events

UPMC Health Plan on LinkedIn

Visit the UPMC Health Plan LinkedIn page for more information and to submit COVID-19 questions to our experts.

UPMC Health Plan on LinkedIn

Virtual Concierge

Want to ask us about the vaccine? Prompt your Alexa or Google Assistant to “Ask UPMC Health Plan About the COVID-19 Vaccine.” Our virtual concierge will answer!

Virtual Concierge

Virtual Counseling

LifeSolutions® counselors can help your employees and members of their household deal with challenges they may be facing. Employees and household members can get started with AnywhereCare.

Schedule a Session

aThese recordings may not have the most up-to-date information. Recording dates are provided for each.

bOnly the Pfizer vaccine is available to patients as young as 5 years old. The Moderna and Johnson & Johnson vaccines are approved for patients who are 18 and older.

bCoverage applies to FDA-authorized vaccines administered by the United States in 2021.