If a member is traveling and suffers from a life-threatening illness or injury, they should go to the nearest emergency department. In an emergency, members will receive the highest level of coverage, regardless of whether the facility participates in UPMC Health Plan’s network.
A Health Care Concierge can help members find a participating urgent care center, convenience care clinic, or emergency department. The Health Care Concierge team is available Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 7 a.m. to 3 p.m. Members should call 1-844-881-4146 or the phone number on the back of their member ID cards.
UPMC AnywhereCare virtual urgent care visits
Members can access high-quality care 24/7 using their computer or mobile device. UPMC AnywhereCare is best for nonemergency conditions, such as cold symptoms, allergies, or pink eye. Visit UPMC AnywhereCare online or download the mobile app to have a virtual visit with a provider. If needed, a provider can send a prescription to a pharmacy near the member.*
*UPMC Health Plan members located outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II PC.
Download a UPMC AnywhereCare Brochure
Assist America provides global emergency travel assistance services. Members and their covered family members can use this service when they experience a medical emergency while traveling more than 100 miles from home—including to another country—for less than 90 days. Assist America can connect members to doctors, hospitals, pharmacies, and more.**
**Assist America is not travel or medical insurance, and its services do not replace health coverage while members are away from home. All services must be arranged and provided by Assist America. Members should submit bills for any medical costs incurred to UPMC Health Plan. Members will be subject to any policy limits of their health coverage.
Assist America brochure