Here’s the Plan

For getting high-quality care—when and where you need it.

Whether your visit involves routine services or cutting-edge medical technology, the world-class hospitals of UPMC and our valued community partners provide our members with exceptional care.


Not feeling well?
Get advice from a nurse by calling the UPMC MyHealth 24/7 Nurse Line. A registered nurse is available anytime, day or night, to help you decide what steps you should take.

With UPMC AnywhereCare, you can have a virtual urgent care visit with a UPMC provider right from your computer, tablet, or smartphone—24/7.

Concerned about care away from home?
Your dependent children (up to age 26) can get the care they need no matter where they live, work, or study.

If you need unplanned care while traveling, we're there for you. As a UPMC Health Plan member, you have access to a national network that includes more than 4,200 hospitals and nearly 9,000 health care professionals.

Wherever you travel, you’ll rest easier knowing your health coverage is coming along on the journey. When you travel more than 100 miles from home for less than 90 days, you have access to care 24 hours a day, seven days a week. If you have a medical emergency, Assist America will connect you to medical resources, including doctors, hospitals, and pharmacies.


With top-ranked customer satisfaction*

A Health Care Concierge can help you:
  • Find a doctor or other provider.
  • Get answers to benefit questions and explain how your health plan works.
  • Check to see if a prescription drug is covered.
  • Schedule important preventive care appointments.
  • Help you find a participating provider if you are traveling outside UPMC Health Plan’s service area and need care.
You can connect with a Health Care Concierge through our mobile app, on our secure member website, or over the phone.

*UPMC Health Plan received the highest score in Pennsylvania in the J.D. Power 2016-2018 U.S. Member Health Plan Satisfaction Studies of customers’ satisfaction with their commercial health plan. Visit jdpower.com.


That gives you access to members-only digital tools and resources, right at your fingertips

Virtual visits with a UPMC provider
UPMC AnywhereCare gives you 24/7 access to health care when you have a minor condition like a sinus infection, rash, or sore throat. In minutes, you can have a virtual urgent care visit with a health care provider straight from your computer or smartphone. The cost of a virtual urgent care visit is lower than the cost of going to an urgent care center or the ER, and you don’t have to leave the comfort of your home.

A personalized members-only website
MyHealth OnLine gives you secure access to member discounts, Heath Care Concierge online chat, claims and spending details, and more!

A mobile app for your Android or iPhone
The UPMC Health Plan app lets you access your and your family’s member ID cards, live chat and secure text with a Health Care Concierge, check the status of your claims, and more!

Medical cost estimator and treatment adviser tools.
Find out roughly how much you can expect to pay out-of-pocket for a specific procedure, and research options to manage your condition.


Don’t forget! Open Enrollment starts November 1 and ends December 15.


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Copyright 2018.

UPMC Health Plan, Inc.