Renewing Your Medical Assistance Coverage

Top 4 Reasons to Renew Your UPMC for You Coverage


1. One of the top Medical Assistance plans in PA

UPMC for You is continually ranked as one of the top Medical Assistance plans in Pennsylvania.

*Per the National Committee for Quality Assurance (NCQA).

2. Full in-network access to UPMC doctors and hospitals

Getting quality care is important to you and your family. With UPMC for You, you have full in-network access to health care providers at UPMC, plus other doctors and hospitals in your community.

3. Outstanding customer service

Our award-winning Health Care Concierge team* delivers fast, personal service. Plus they work hard to answer your questions on the first call. The dedicated UPMC for You Health Care Concierge team can help you renew your coverage. Or they can answer your benefit questions. Call 1-800-286-4242 Monday, Tuesday, Thursday, and Friday from 7 a.m. to 7 p.m.; Wednesday from 7 a.m. to 8 p.m.; and Saturday from 8 a.m. to 3 p.m. TTY users should call toll-free 711.

*UPMC Health Plan earned three 2018 Gold Stevie Awards for its outstanding sales and customer service: Best Back-Office Customer Service Team, Best Use of Technology in Customer Service, and Best Medicare Telesales Team. In 2017 UPMC Health Plan earned a Gold Contact Center of the Year Award, and in 2016 earned the Silver Award. The Stevie Awards are the world’s most prestigious business awards.

4. Online tools for taking charge of your health

As a member, you can access care and information when you need it, on your schedule. Our online tools include:
  • MyHealth OnLine, our secure member website. You can log in to manage prescriptions, get your ID card, or live chat with a health coach.
  • The UPMC Health Plan mobile app, which lets you manage your health on the go. Download it today from the iTunes app store or Google Play.

Ready to re-enroll?

Keeping your coverage is easier than ever.

Call our award-winning Health Care Concierge team at 1-800-286-4242 to get help enrolling or answers to benefit questions. Representatives are available Monday, Tuesday, Thursday, and Friday from 7 a.m. to 7 p.m.; Wednesday from 7 a.m. to 8 p.m.; and Saturday from 8 a.m. to 3 p.m. TTY users should call 711.

You can also renew your Medical Assistance benefits at www.compass.state.pa.us or apply by phone at 1-866-550-4355.

We can guide you through the re-enrollment process from start to finish!

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