As a UPMC for You member, you can:
We strive for quality, and others notice. We're very proud to have received awards like these.
UPMC Health Plan has earned one of 10 coveted 2021 Grand Stevie® Awards for its exemplary customer service. Grand Stevie trophies are awarded to companies that submit an exceptional body of work for the Stevie Awards competition. Judges include many of the world's most respected executives, entrepreneurs, innovators, and business educators. More than 2,300 nominations from companies in 51 nations were considered in this year’s competition.
In 2021, the Health Plan also earned five Gold Stevie Awards for its sales and customer service excellence, including Best Back-Office Customer Service Team and Sales Support Team of the Year. Stevie Awards for Sales and Customer Service are recognized as the top customer service and sales awards.
UPMC Health Plan was named Best Large Call Center of the Year in 2019 by the International Customer Management Institute (ICMI). This is not the first time ICMI has recognized UPMC Health Plan for customer service excellence. It won Global Call Center of the Year in 2017, 2015, and 2012, as well as earned other honors throughout the years. ICMI is the leading global provider of comprehensive resources for customer management professionals who wish to improve customer experiences and increase efficiencies.
2021 Best Places to Work for LGBTQ+ Equality
The Human Rights Campaign Foundation has named UPMC Health Plan one of the 2021 "Best Places to Work for LGBTQ+ Equality” because of its policies, benefits, and practices. The Health Plan earned a 100 percent rating. This is the third consecutive year the Health Plan has earned the award.
HRC is the largest civil rights organization working to achieve equality for lesbian, gay, bisexual, transgender, queer and/or questioning, intersex, asexual, and other (LGBTQIA+) people. These individuals often experience discrimination and other challenges because of their sexual orientation or gender identity.
UPMC Health Plan members interested in learning more about transgender coverage are encouraged to call the Health Care Concierge team at 1-844-202-0126 (TTY: 711) or the phone number on the back of their insurance card. Learn more about our resources for LGBTQIA+ patients and caregivers.