UPMC for Life Dual (HMO SNP) Plan and UPMC Community HealthChoices Plan Caring for Life Newsletter

U.S. Steel Tower 600 Grant Street Pittsburgh, PA 15219 Health and Wellness or Prevention Information CARING FOR LIFE Page 2 ISSUE 2 • 2021 Go paperless! Receive your EOB and plan documents electronically. Learn more inside. Y0069_211770_C A publication of UPMC Health Plan Representatives are available 24 hours a day, 7 days a week more online at upmchealthplan.com/snp 1-844-833-0523 • TTY: 711 • Search our directory for doctors, hospitals, and pharmacies. • Check to see if your prescription drugs are covered. • Review your plan benefits. • Access My Health OnLine. You can also find: • Past Caring for Life newsletters. • Your Summary of Benefits. • Your Evidence of Coverage. • Your member rights and responsibilities. • Our Notice of Privacy Practices. In addition, you can learn about: • Preventive care. • Care management. • Appeals and grievances. • Your disenrollment rights and responsibilities. Visit upmchealthplan.com to read about our leadership, our annual report, and our quality and safety program. You can also read our preventive and immunization guidelines to make sure that you are up to date on your screenings. If you would like the information on our website sent to you in printed form or another format, call your Health Care Concierge team toll-free at the phone number on the back of your member ID card. Let us know if you move It is very important for UPMC for Life to have your current address and phone number. If you move or your phone number changes, please call our Health Care Concierge team to let us know. You can call us toll-free at the phone number on the back of your member ID card. You should also report these changes to your local County Assistance Office. Check us out online Go to upmchealthplan.com/snp for information about UPMC for Life Complete Care (HMO SNP) and ways to get and stay healthy. You can also go to upmchealthplan.com/chc to access the UPMC Community HealthChoices participant handbook and other resources and information. On these websites, you can: