UPMC for Life Dual (HMO SNP) Plan and UPMC Community HealthChoices Plan Caring for Life Newsletter

CARING FOR LIFE • Issue Three • 2021 4 We’re teaming up with Veterans Breakfast Club, a nonprofit organization that offers virtual storytelling programs for veterans, to host a special Staying in Touch event on Friday, Nov. 19, at noon. Veterans Breakfast Club will talk about its program and how you can share your stories with the community. You’ll also learn about community organizations that provide resources and support to veterans and their caregivers. How to participate on the day of the event: Call 1-855-962-1209 (no PIN required). Go to upmchealthplan.com/intouch. Can’t make it to the live event? You can watch any of our past events at upmchealthplan.com/intouch. Online Cell phone / Call Join us for a special veteran appreciation event on Friday, Nov. 19, at noon! • You can have your Service Coordinator come to your home to do your assessment face-to-face . • If you do not feel safe with your Service Coordinator coming to your home because of COVID-19, you can have your assessment done by phone . • It is your choice whether your assessment is done face-to-face or by phone. It is not your Service Coordinator’s choice. • Your Service Coordinator must be wearing a mask when they come to your home, even if they are vaccinated against COVID-19. If you feel any of the above are not being followed, you can file a complaint by calling: • UPMC Community HealthChoices at 1-844-833-0523 (TTY: 711) 24 hours a day, 7 days a week, or • The Office of Long-Term Living at 1-800-757-5042 (TTY: 711) Monday through Friday from 9 a.m. to noon and 1 p.m. to 4 p.m. If you or someone in your household needs help getting a COVID-19 vaccine or booster shot, please call UPMC Community HealthChoices at 1-844-833-0523 (TTY: 711). You can call us 24 hours a day, 7 days a week. If you have questions about your options for assessments conducted by your Service Coordinator, please call the Office of Long- Term Living Participant Line at 1-800-757- 5042 (TTY: 711) Monday through Friday from 9 a.m. to noon and 1 p.m. to 4 p.m. Home- and Community-Based Services Assessments If you receive Home- and Community-Based Services, your Service Coordinator must assess your needs every year, and sometimes more often. You have options for how you can be assessed while staying safe from COVID-19.