Complete Care Member Guide

31 Information available upon request To obtain information about UPMC for Life Complete Care, or to ask any questions that are not answered in this guide or in your other plan documents, please contact us. • Write to: Member Services Department UPMC Health Plan U.S. Steel Tower 600 Grant Street Pittsburgh, PA 15219 • Email upmchp@upmc.edu. Type “Additional Information Request” in the subject line of your message. • Use our secure online Message Center. You can send a message directly to our staff by visiting upmchealthplan.com, logging in to My Health OnLine, and selecting Contact Us. Quality comes first Our Quality Improvement Program, in tandem with practitioners in our network, operates according to the guidelines, standards, and regulations of the following regulatory agencies/accrediting bodies: • Pennsylvania Department of Health (DOH) • Pennsylvania Department of Human Services (DHS) • Centers for Medicare & Medicaid Services (CMS) • National Committee for Quality Assurance (NCQA) • Office of Personnel Management (OPM) • Pennsylvania Insurance Department (PID) Areas of focus include quality management and improvement, credentialing of practitioners, utilization management, policyholder rights and responsibilities, and preventive health care. For more information about our Quality Improvement Program, you can: • Write to: Quality Improvement UPMC Health Plan U.S. Steel Tower 600 Grant Street Pittsburgh, PA 15219-9533 • Send us a secure email: Log in to My Health OnLine and click on the Contact link at the top of the page. Type “Quality Improvement Program” in the subject line. Your message will be answered the next business day. We honor your privacy We will not disclose information for any purpose beyond what is necessary to provide your health care coverage, unless authorized by you or required to do so by law. You can view a copy of the UPMC for Life Complete Care’s Notice of Privacy Practice at upmchealthplan.com/medicare.