Complete Care Member Guide

Coverage when you travel Worldwide emergency assistance Assist America provides help 24/7 when you travel more than 100 miles away from home, including to another country. This program connects you to doctors, hospitals, pharmacies, and other services all over the world so you’re never without access to care. This benefit is included with your membership at no additional cost to you. Assist America provides help with: • Emergency medical evacuation. • Hospital admission assistance. • Medical monitoring. • Round-trip transportation for a family member or friend (if traveling alone). • Help replacing forgotten prescriptions (additional costs may apply). • Assistance with local language communications. • Member transportation, if medically necessary. • Arranging for transport of mortal remains. To print an Assist America card, log in to My Health OnLine. Click on Your Insurance, then select ID Cards > Card Type > Assist America. 10 Contact Assist America 24 hours a day, 365 days a year • Toll-free: 1-800-872-1414 (within the U.S.) • Collect: 609-986-1234 (outside the U.S.) • Reference Number: 01-AA-UPS-05010-3 You can also view your Assist America card using the Assist America mobile app. This free app for iPhone and Android includes: • A one-touch call button to Assist America’s 24/7 operations center • Up-to-the-minute travel alerts • Member services information