Complete Care Member Guide

18 Over-the-counter (OTC) allowance The UPMC for Life Complete Care over-the-counter allowance allows you to buy health and wellness items you need. 3 How it works: You will receive a quarterly allowance. This allowance rolls over each quarter but must be used in full by the end of the calendar year. The quarterly allowance can be used through your mail order catalog. Here are just some of the items you can buy: • Allergy and sinus, cold and flu, and pain relief items • Toothbrushes, toothpaste, and denture care items • Antacids, stomach remedies, and motion sickness items • Antibiotic creams, first aid supplies, and foot treatment items • Face masks and hand sanitizer The tools you need are right at your fingertips Mail order: Use the catalog or go to shopping.drugsourceinc.com/upmcsnp to buy covered items through mail order. These items will be shipped directly to your door. Call your Health Care Concierge. You can call your Health Care Concierge toll-free at 1-800-606-8648 (TTY: 711). Coverage area Total allowance every 3 months Eastern PA $225