Complete Care Member Guide

SilverSneakers® fitness program UPMC for Life Complete Care members can join local participating fitness facilities at no additional cost. Get physically fit and stay active with these membership perks: • Unlimited FREE access to participating fitness facilities • One FREE personal training session per year at a participating fitness facility • Support from trained instructors • Access to dance studios, yoga studios, and swimming pools (where available) • Amenities such as saunas, steam rooms, and whirlpools (where available) • The option to work out in the comfort of your own home instead of joining a fitness facility with SilverSneakers Steps.® You can choose two at-home fitness kits from a variety offered by SilverSneakers. • SilverSneakers On-Demand™ exercise videos. Members can access these by logging in to the member website: SilverSneakers.com/StartHere. To begin using your SilverSneakers membership: • Take your SilverSneakers membership ID card or number to a local participating fitness facility. It’s just that easy! If you are a new member, your membership ID card will be mailed to you within the first month of your membership. • If you want to work out at home with fitness kits, call SilverSneakers at 1-888-881-9997 (TTY: 711) Monday through Friday from 8 a.m. to 8 p.m. To use your FREE personal training session: • Call SilverSneakers at 1-888-881-9997 (TTY: 711) Monday through Friday from 8 a.m. to 8 p.m. • A voucher for one FREE 30-minute personal training session will be mailed to you. You can redeem it at a participating fitness facility. To find a participating fitness facility go to silversneakers.com. You can also call your Health Care Concierge team for assistance. 21