Lehigh/Capital Member Guide

Don’t forget to complete the Getting to Know You Survey! Completing this survey should take only 15 minutes! The information you provide will help us better understand your health needs and provide you with the services you need. You should complete this survey once each year. Log in to My Health OnLine to get started. Thank you for your membership! Look through this guide to learn more about the new and improved benefits you can take advantage of starting January 1, 2021. If you have any questions or need help understanding your benefits, reach out to us. We’re always here to help! We are proud to call Pennsylvania home. From our local doctors and hospitals you know and trust to our customer service center, it’s all right here. Our goal is to make sure every person has a health plan that provides quality, value, and the highest level of care. That’s why we work with providers from every corner of the state to make sure you are always in good hands. UPMC for Life members also get award-winning customer service,* innovative tools and apps, and free wellness programs. Make sure to read through this guide. It tells you about all the resources and services you get as a member and how to make the most of your plan. Plus, you’ll learn how and why you should: • Start using My Health OnLine, your secure member website. • Download the UPMC Health Plan mobile app. • Register for UPMC AnywhereCare. • Review the preventive services that are covered at no cost and schedule the ones you need. • Complete your Getting to Know You Survey. • Contact a health coach about programs that will help you meet your health goals. Thank you for choosing UPMC for Life . We look forward to helping you live your best life!