Berks Member Guide

30 Counseling and extra support Personal counseling UPMC for Life members can receive six counseling sessions per concern per year with a counselor at no cost. Counselors can help you cope with family and relationship concerns, stress, grief, and other emotional issues that you may be experiencing. To schedule a phone appointment, call us toll-free at 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m. You can also speak with a counselor face-to-face through a UPMC AnywhereCare virtual visit. Tools for caregivers UPMC for Life provides support for you, your family members, and caregivers at no cost. We can help you manage both the challenges and satisfaction of caring for a loved one. You can get tools and information to help you communicate effectively, set goals, make decisions, adjust your home for safe caregiving, manage stress, and avoid burnout. To schedule an appointment, call us toll-free at 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m. NEW! RxWell prescription-strength health Do you often feel worried or sad? This FREE app helps you become emotionally and physically healthy by combining health coaching support with proven activities. A dedicated health coach can also help you reach your goals, get calm in minutes, and track your thinking patterns. Download at the Apple App Store or Google Play. Support for serious illness If you have a serious or advanced illness, UPMC for Life can provide you with additional care and support at no cost. Our care team can help you cope with your illness and maintain the highest quality of life possible. You will get a personal care plan, help with symptom and medication management, and home-delivered meals if needed. You pay a $0 copay for each palliative care service and a $0 copay for eligible home-delivered meals (14 meals for seven days delivered in one shipment, one time per year). Prior authorization is required. This benefit is for members living at home or in an assisted living home (it is not available to members in a skilled nursing facility). To learn more, call us toll-free at 1-866-778-6073 (TTY: 711) Monday through Friday from 8 a.m. to 5:30 p.m. Home-delivered meals Members with congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), and diabetes can get home-delivered meals after an inpatient hospital stay, observational hospital stay, or a skilled nursing facility stay. You can receive two meals per day for four weeks at no cost. Meal options are healthy and can be custom-made to your dietary needs. This benefit can be used only once per year.