Berks Member Guide

36 This information is not a complete description of benefits. Call 1-844-870-2231 (TTY: 711) for more information. You can call us Oct. 1 through March 31 seven days a week from 8 a.m. to 8 p.m. From April 1 through Sept. 30, you can call us Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m. Out-of-network/Noncontracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost sharing that applies to out-of-network services. UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. *UPMC Health Plan earned 11 awards at the 2020 annual Stevie® Awards, including three Gold Stevie® Awards.