Complete Care Member Guide

Don’t forget to complete your Health Assessment Survey! Completing this survey should only take 15 minutes! The information you provide will help us better understand your health needs and provide you with the services you need. You should complete this survey once each year. Log in to My Health OnLine to get started. If you are a first-time user, see page 5 for My Health OnLine login instructions. Thank you for your membership! Look through this guide to learn more about the new and improved benefits you can take advantage of starting Jan. 1, 2021. These resources can help you to start building a plan for your best health. We believe every person deserves a health plan that provides quality, choice, access, value, and service. Our plans meet your diverse needs by providing access to the top-ranked doctors and hospitals of UPMC * and our outstanding community partners. UPMC for Life Complete Care (HMO SNP) members also get award- winning customer service, ** innovative tools and apps, and free wellness programs. Make sure to read through this member guide. It tells you about all the resources and services you get as a member and how to make the most of your plan. Plus, you’ll learn how and why you should: • Start using My Health OnLine, your secure member website. • Download the UPMC Health Plan mobile app. • Register for UPMC AnywhereCare. • Review the preventive services that are covered at no cost and schedule the ones you need. • Complete your Health Assessment Survey. • Contact a health coach or personal care manager about programs that will help you meet your health goals. Thank you for choosing UPMC for Life Complete Care. We look forward to helping you live your best life!