Western PA/Susquehanna Member Guide

Health coaches and personal care managers Health Care Concierge Your Health Care Concierge team is committed to getting you the information and answers you need in just one phone call. We’re here to help you: • Research and find local doctors and hospitals. • Check to see if a prescription drug is covered. • Understand your health care costs. • Get answers to benefits questions. We’re dedicated to providing you with the information, answers, and tools you need 4 Do you want to lose weight, become more active, or work on a health condition like diabetes, asthma, or high blood pressure? Improving your health isn’t always easy, but our health coaches can help! A health coach will work closely with you to help you understand your health and how to improve it. We have registered nurses and social workers who can work with your doctors, pharmacy, other health care providers, and insurance to make sure you’re getting the right care. You can sign up for health coaching for free. Ready to get started? Call us toll-free at 1-855-395-8762 (TTY: 711) Monday through Friday from 8 a.m. to 5:30 p.m. We have health coaches and personal care managers who will create a customized program for your health. • Schedule doctor and preventive care appointments. • Understand your coverage statements. • Take advantage of your free gym membership and fitness benefits. Call us toll-free at the phone number on the back of your member ID card. Our health coaches can help you: • Make changes that will have the most impact on your health and well-being. • Customize a plan that will match your priorities, values, and learning preferences. • Set specific goals, learn new skills, and overcome challenges on the path to success. • Stay on track and reach your goals by providing ongoing support and access to resources. A personal care manager can help you: • Schedule appointments and connect you with the best doctors for your needs. • Understand your doctor’s instructions after a visit. • Reach out to your doctor’s office if a prescription cannot be filled or a service is not covered. • Find ways to save on your prescription drug costs. • Connect you with services in your community.