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Caregivers and Medicare

Looking after a loved one with long-term care needs can be rewarding, but also stressful at times. That’s why UPMC for Life offers resources that can help caregivers get the support they need.

Personal counseling for caregivers

UPMC for Life members, their family, and caregivers can receive six caregiver counseling sessions over the phone or in-person at no additional cost. Learn ways to reduce your feelings of loss, loneliness, or stress. Get resources to communicate effectively, make tough decisions, set goals, and solve problems. To schedule an appointment, call us toll-free at 1-866-441-4395 Monday through Friday from 8 a.m. to 5 p.m. TTY users should call 711.

Powerful Tools for Caregivers

This six-week class teaches you how to take care of yourself while caring for a spouse, relative, or friend who lives at home or in a nursing home. It is available to members and all attendees at no cost. For more information, call your Health Care Concierge team at 1-800-606-8648. TTY users should call 711.*

Are you helping a family member or friend make a decision about Medicare coverage?

Get started with this helpful information:
Medicare basics
Compare UPMC for Life plans
Attend a local informational meeting about Medicare
Find doctors and hospitals

For personal help understanding Medicare and our plan options, call toll-free 1-866-400-5077 seven days a week from 8 a.m. to 8 p.m.* TTY users should call 711.

This information is not a complete description of benefits. Call 1-866-400-5077 (TTY: 711) for more information. Out-of-network/non-contracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 711). We are available October 1 through March 31, seven days a week from 8 a.m. to 8 p.m. From April 1 through September 30, we are available Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., UPMC Health Coverage Inc., and UPMC for You Inc.

Tivity Health and SilverSneakers are registered trademarks or trademarks of Tivity Health, Inc. and/or its subsidiaries and/or affiliates in the USA and/or other countries.

UPMC for Life Members

Call us toll-free: 1-877-539-3080
TTY: 711

Oct. 1 through Mar. 31:
seven days a week from 8 a.m. to 8 p.m.

Apr. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

UPMC for Life Prospective Members

Call us toll-free: 1-866-400-5077
TTY: 711

Oct. 1 through Dec. 31:
seven days a week from 8 a.m. to 8 p.m.

Jan. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 9 a.m. to 3 p.m.

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Last Updated: 10/01/2019
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