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Need help, or have questions? We’re here to help.

Call us toll free.

Call us toll-free at 1-866-400-5077 (TTY: 711) to talk to a licensed Medicare Advisor or schedule an online face-to-face appointment.

Chat with us now.

Chat with us now. Chat directly and securely in real-time with one of our helpful licensed Medicare advisors for answers to your questions.

Licensed Medicare Advisors are available to take your call. Our hours of operation change twice a year. We are available to take your call October 1 – March 31 from 8 a.m. to 8 p.m., seven days a week; April 1 – September 30 from 8 a.m. to 8 p.m., Monday through Friday and Saturday from 8 a.m. to 3 p.m.

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Upcoming Community Meetings

To protect the health and well-being of our members, employees, and community, all UPMC Health Plan-hosted community and member events have been canceled through July 31, 2020.

View our resources page for information on prevention, testing, and member benefits related to COVID-19.

Informational Medicare Community Meetings

Are you a Medicare beneficiary who is learning about Medicare for the first time, or looking for more information about UPMC for Life plan options? Or is Medicare the last thing on your mind right now? We understand. However, it’s important to make this decision and be confident in your choice.

Even though we can’t meet in person right now, UPMC for Life Medicare Advisors are still here to help you with your Medicare questions. You can view our online meeting presentation to learn about the plan options available to you. We can also help you over the phone, with an online face-to-face appointment, or with our online live chat. Connect with us using the option that works best for you:

  • Phone: Call us toll-free at 1-866-400-5077 (TTY: 711) seven days a week from 8 a.m. to 8 p.m.*
  • Online face-to-face appointment: Schedule an appointment today by calling us toll-free at 1-866-400-5077 (TTY: 711) seven days a week from 8 a.m. to 8 p.m.*
  • Live chat: Start a live chat now.

Already a UPMC for Life member?

If you are already a UPMC for Life member, please join us at an upcoming member event instead. You can learn about your plan benefits, get preventive screenings, and more.

Find a Member Event

This information is not a complete description of benefits. Call 1-866-400-5077 (TTY: 711) for more information. Out-of-network/non-contracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

Tivity Health and SilverSneakers are registered trademarks or trademarks of Tivity Health, Inc. and/or its subsidiaries and/or affiliates in the USA and/or other countries.

UPMC for Life Members
Call us toll-free: 1-877-539-3080
TTY: 711

Oct. 1 through Mar. 31:
seven days a week from 8 a.m. to 8 p.m.

Apr. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

UPMC for Life Prospective Members
Call us toll-free: 1-866-400-5077
TTY: 711

Oct. 1 through Dec. 31:
seven days a week from 8 a.m. to 8 p.m.

Jan. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 9 a.m. to 3 p.m.

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Last Updated: 10/01/2019
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