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Health Coaches and Care Management

UPMC for Life Complete Care (HMO SNP) members have access to personal programs and resources that can help you coordinate your care, make healthy lifestyle changes, and even provide support for serious illnesses.

Health Coaches and Personal Care Managers

A UPMC Health Plan health coach can help you learn how to:

  • Quit smoking.
  • Lose weight.
  • Eat healthier.
  • Manage stress.
  • Become more active and physically fit.
  • Get assistance with care coordination.
  • Manage diabetes, cardiovascular health, and respiratory issues.

A personal care manager can help you:

  • Schedule appointments and connect with the best doctors for your needs.
  • Understand your doctor’s instructions after a visit.
  • Reach out to your doctor’s office if a prescription is not filled or a service is not covered.
  • Save on prescription drug costs by telling you about preferred pharmacies and mail-order options.
  • Connect with services in your community that you may need.

To take advantage of these programs, give us a call us toll-free at 1-855-395-8762 Monday through Friday from 8 a.m. to 5:30 p.m.

Support for serious illness

If you have a serious or advanced illness, you can get additional care and support at no extra cost. This benefit is for members living at home or in an assisted living home (it is not available to members in a skilled nursing facility). Our care team can help you manage your illness and maintain the highest quality of life possible. Eligible members will get a personal care plan, help with symptom and medication management, and home-delivered meals as needed.

This information is not a complete description of benefits. Call 1-866-400-5077 (TTY: 711) for more information. Out-of-network/noncontracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. © 2021 Tivity Health Inc. All rights reserved.
UPMC for Life Members
Call us toll-free: 1-877-539-3080
TTY: 711

Oct. 1 through March 31:
seven days a week from 8 a.m. to 8 p.m.

April 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

UPMC for Life Prospective Members
Call us toll-free: 1-866-400-5077
TTY: 711

Oct. 1 through Dec. 31:
seven days a week from 8 a.m. to 8 p.m.

Jan. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 9 a.m. to 3 p.m.


Last Updated: 10/01/2020
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