MyHealth OnLine

The health care tools you need are just a click away with MyHealth OnLine

MyHealth OnLine is your secure member website. You can use it to access your health plan benefits, personalized tools, and important resources that can help you improve your health and wellness.

Below you will find a series of tutorial videos that can help make it easier to navigate MyHealth OnLine. In just minutes, you’ll learn how to register, log in, and find the important health care tools you need.

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Are you a first-time MyHealth OnLine?

Register as a first-time user

  1. You will need your member ID card and the last four digits of your Social Security number handy. This information will be used to verify your identity.
  2. Visit our Access MyHealth OnLine page.
  3. Click on Register for MyHealth OnLine.
  4. Read the Member Registration for MyHealth OnLine disclaimer. You must first check off that you agree to the disclaimer, then click Register.
  5. Complete your Health Plan Online Registration, then click Submit.
  6. Enter your Member ID as listed on your member ID card, then click Submit.
  7. Set up your security questions, then click Submit.
  8. Choose a security image and enter a welcome caption, then click Submit.
  9. Choose a username and password, then click Submit.

Already a MyHealth OnLine user?

Log in or recover your username and password:

Log in to your secure account:

  1. Go to upmchealthplan.com/members.
  2. Enter your username, then click Next.
  3. Verify your security image and welcome phrase, then enter your password and click Log In.

Forgot your username or password?

  1. Have your member ID card handy. You may need to verify your account.
  2. Click Forgot username or password?
  3. If you've forgotten your username, click Forgot User ID?.
  4. Follow the steps as prompted.
  5. If you've forgotten your password, first enter your username, then click Next.
  6. Click Forgot Password?.
  7. Follow the steps as prompted to reset your password.

Find your way around MyHealth OnLine

Print or order your member ID card

  1. Under the Your Insurance section on the homepage, click ID Cards.
  2. From there, you can choose to either Print ID Card or Order ID Card.

View plan benefit information

  1. Under the Your Insurance section of the homepage, click Plans and Coverage.
  2. Then, click on the Medical banner.
  3. Under the What is covered? drop-down, you can access your Summary of Benefits, Annual Notice of Change, Evidence of Coverage, and other plan documents.
  4. To open a document, simply click on the document name.

Add or change your PCP

  1. Under the Your Insurance section of the homepage, click Plans and Coverage.
  2. Then, click on the Medical banner.
  3. Open the Who is covered? drop-down by clicking on the downward-facing arrow.
  4. Click Details to see more information.
  5. Click on Change Primary Care Provider at the bottom of this section.
  6. You can search for your PCP by name if you already have one, or you can search for PCPs near you by entering your location.
  7. Then, click Search.

Find Care

  1. The easiest way to find a doctor, hospital, pharmacy, or other provider is to visit the UPMC Health Plan provider directory page.

    From MyHealth OnLine:
  2. Click Find Care under the Your Care and Treatment section on the homepage.
  3. Find Care is also listed at the top of every page within MyHealth OnLine.

Check prescriptions

  1. The easiest way to look up your prescription drug costs is to visit our online formulary search tool.
  2. To see if a prescription drug is covered and determine costs, click Drug pricing & coverage. After reading through the brief description, click Continue.
  3. Enter the full or partial name of the prescription drug you want to find and click Search.
  4. Follow the on-screen instructions.

From MyHealth OnLine:

  1. Click Pharmacy and Prescriptions under the Your Care and Treatment section on the homepage.
  2. Click Search the Formulary.

Chat with a Health Care Concierge

  1. Scroll to the bottom of the homepage to locate Need additional help?
  2. Click Chat with Us to start a chat session. You can also send a secure message 24/7.

View claims information and print an EOB

  1. Click Claims under the Your Insurance section on the homepage.
  2. Click on the claim that you want to view. This will show you claim details and allow you to access your EOB.
  3. To quickly find a specific claim, you can search by coverage period or claim type.

Sign up for automatic premium payments

  1. To manage your payments online, click on Premium Payments under the Your Insurance section on the homepage.
  2. Before continuing, verify that the email address listed is correct. Then click Verify Email.
  3. Once your email is verified, click View & Pay Bills. A new site will open in a separate window. Please allow access to this site by turning off pop-up blockers when prompted by your browser. You can also turn off pop-up blockers through your browser’s internet settings.
  4. Once on this site, you can sign up for recurring payments, or pay your bill by selecting your preferred method of payment and following the steps as prompted.
This information is not a complete description of benefits. Call 1-866-400-5077 (TTY: 711) for more information. Out-of-network/non-contracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 711). We are available October 1 through March 31, seven days a week from 8 a.m. to 8 p.m. From April 1 through September 30, we are available Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., UPMC Health Coverage Inc., and UPMC for You Inc.

Tivity Health and SilverSneakers are registered trademarks or trademarks of Tivity Health, Inc. and/or its subsidiaries and/or affiliates in the USA and/or other countries.

UPMC for Life Members

Call us toll-free: 1-877-539-3080
TTY: 711

Oct. 1 through Mar. 31:
seven days a week from 8 a.m. to 8 p.m.

Apr. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

UPMC for Life Prospective Members

Call us toll-free: 1-866-400-5077
TTY: 711

Oct. 1 through Dec. 31:
seven days a week from 8 a.m. to 8 p.m.

Jan. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 9 a.m. to 3 p.m.

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Last Updated: 10/01/2019
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