MyHealth OnLine

The health care tools you need are just a click away with MyHealth OnLine

MyHealth OnLine is your secure member website. You can go here every day to access your health plan benefits and use a variety of health care tools that can help you improve your health and wellness.

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What can you do on MyHealth OnLine?

Get answers to your questions – fast

  • Live chat with a Health Care Concierge or health coach
  • View your plan benefits documents
  • Access your personal spending summary and claims

Use self-service tools

  • Order a new member ID card
  • Select or change your PCP
  • Set up monthly premium payments
  • Find a pharmacy or set-up home delivery for your prescription drugs
  • Add your medical history and personal health providers
  • Complete your Getting to Know You Survey
  • Update your communication preferences

Find health and wellness information

  • Learn about wellness improvement programs
  • Watch health videos
  • Track your healthy activities
  • Get daily activity and recommended healthy living tips
  • Explore medical treatment options

Are you a first time MyHealth OnLine user?

Signing up is fast, easy, and secure. You will need your member ID card and the last four digits of your Social Security number handy. This information will be used to verify your identity.

  1. Click here to get started.
  2. Click on Register for MyHealth OnLine, and then click Register for MyHealth OnLine Now.
  3. Read the Member Registration for MyHealth OnLine disclaimer. You must first check off that you agree to the disclaimer, then click Register.
  4. Complete your HealthPlan Online Registration, then click Submit.
  5. Enter your Member ID as listed on your member ID card, then click Submit.
  6. Setup your security questions, then click Submit.
  7. Choose a security image and a message to associate with the image, then click Submit.
  8. Choose a username and password, then click Submit.

View a quick video on how to register – coming soon

Already a MyHealth OnLine user?

Here’s a refresher on how to log in to your secure account:

  1. Go to upmchealthplan.com/members.
  2. Enter your username, then click Log In.
  3. Verify your security image and welcome phrase, then enter your password and click Submit.

Forgot your username or password?

  1. Click on Forgot username or password?
  2. Follow the steps as prompted to recover your username. You will need your member ID card handy to verify your account.
  3. Enter your username, then click Submit.
  4. Enter your password, or if you have forgotten your password, click I forgot my password.
  5. Follow the steps to reset your password, then click Submit.

Finding your way around MyHealth OnLine is simple

Here’s how to find some frequently used tools that you can take advantage of.

Complete the Getting to Know You Survey

  • Click on the Quick Links drop-down menu at the top of the page.
  • Click on the Getting to Know You Survey link in the drop-down menu.

Find a doctor, hospital, or pharmacy

  • Click on the Quick Links drop-down menu at the top of the page.
  • Click on Find a Doctor, Find a Hospital or Facility, or Find a Prescription Drug.

Chat with a Health Care Concierge

  • Scroll to the bottom of the page to locate the Need Help? section.
  • Click Chat with Member Services. You can also send a secure message 24/7.

Access healthy living and lifestyle programs to help you make changes like losing weight, managing diabetes, quitting smoking, reducing stress, and much more

  • Click on the Better Health and Wellness Tool on the left-hand side of the page.
  • Select Self-Guided Education to view lifestyle programs.

Check out this video on some important tools you can use right now – coming soon

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premium, and/or copayments/coinsurance may change on January 1 of each year. The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. Out-of-network/non-contracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. For a decision about whether we will cover an out-of-network service, we encourage you or your provider to ask us for a pre-service organization determination before you receive the service. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

The UPMC for Life Medicare Advantage HMO and PPO plans are available to persons entitled to Medicare Part A and enrolled in Part B. You must continue to pay your Medicare Part B premium, reside in the service area, and not have end-stage renal disease (ESRD).

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 1-800-361-2629). We are available October 1 through February 14, seven days a week from 8 a.m. to 8 p.m. From February 15 through September 30, we are available Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.

UPMC for Life has a contract with Medicare to provide HMO and PPO plans. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., and UPMC Health Benefits Inc.

The Silver&Fit program is a product of American Specialty Health Fitness, Inc., (ASH Fitness), a subsidiary of American Specialty Health Incorporated (ASH). All programs and services are not available in all areas. Silver&Fit® is a federally registered trademark of ASH and used with permission herein.

*Our hours of operation change twice a year.

You can call us:

October 1 through February 14:
seven days a week from 8 a.m. to 8 p.m.

February 15 through September 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

Y0069_18_1122 Approved

Last Updated: 10/01/2017
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